Software Alternatives, Accelerators & Startups
Register | Login

ServiceNow VS OpenMAINT

Compare ServiceNow VS OpenMAINT and see what are their differences

Setuply
Setuply: Transform Clients into Brand Advocates. An AI-powered, purpose-built platform for client onboarding and lifecycle management, helping B2B teams accelerate revenue recognition, boost retention, and scale operations with confidence. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

OpenMAINT logo OpenMAINT

openMAINT manages movable assets, the real estate, and the related maintaining, logistic and economic activities, GIS and BIM
  • ServiceNow Landing page
    Landing page //
    2022-07-12
  • OpenMAINT Landing page
    Landing page //
    2022-06-21

ServiceNow features and specs

  • Comprehensive IT Service Management
    ServiceNow provides a wide range of ITSM functionalities like incident management, problem management, change management, and asset management, making it a robust tool for IT operations.
  • Customizable
    The platform is highly customizable, allowing organizations to tailor workflows, reports, and dashboards to meet specific business needs.
  • Integration Capabilities
    ServiceNow integrates easily with other enterprise systems like ERP, CRM, and monitoring tools, facilitating cross-departmental collaboration and data sharing.
  • Scalability
    The platform is scalable and can grow with your organization, making it suitable for both small businesses and large enterprises.
  • Automation
    ServiceNow offers powerful automation features that can streamline routine tasks and processes, reducing manual effort and errors.
  • Cloud-Based
    As a SaaS platform, ServiceNow delivers regular updates and patches, ensures uptime, and offers high availability, eliminating the need for on-premises infrastructure.

Possible disadvantages of ServiceNow

  • Cost
    ServiceNow can be expensive, particularly for small to mid-sized businesses, given its licensing and implementation costs.
  • Complexity
    The platform can be complex to implement and configure, requiring specialized skills and potentially leading to a steep learning curve for new users.
  • Performance
    There can be performance issues during peak times if the system is not properly tuned, which can affect usability.
  • Customization Challenges
    While highly customizable, extensive changes can lead to difficulties with future updates and maintenance, as customizations may need to be re-applied or re-configured.
  • Vendor Lock-In
    Being deeply tied into ServiceNow's ecosystem can make it difficult to switch vendors or platforms without substantial cost and effort.
  • User Interface
    While powerful, the user interface can sometimes be seen as less intuitive compared to more modern, lightweight solutions.

OpenMAINT features and specs

  • Open Source
    OpenMAINT is open-source software, which means it is free to use and allows users to access and modify the source code to fit specific needs, reducing dependency on vendors.
  • Comprehensive Functionality
    The platform offers a wide range of features for managing resources, maintenance operations, inventory, and other facility management activities, making it suitable for diverse organizational needs.
  • Customization
    Users can customize OpenMAINT to suit specific business processes or integration requirements, providing flexibility for various industry applications.
  • Community Support
    Being open source, OpenMAINT benefits from a community of developers and users who provide support, share solutions, and contribute to the project's enhancement over time.
  • Web-Based Interface
    The web-based interface allows for easy access and management of information from anywhere with an internet connection, increasing convenience and adaptability.

Possible disadvantages of OpenMAINT

  • Complexity
    The comprehensive features and customization options can make OpenMAINT complex to set up and use, especially for organizations without dedicated IT staff.
  • Limited Official Support
    As an open-source project, official support may be limited compared to proprietary software, potentially leading to challenges in resolving issues quickly.
  • Learning Curve
    New users may experience a steep learning curve due to the extensive functionality and need to understand the technical aspects for effective utilization.
  • Integration Challenges
    Integrating OpenMAINT with existing systems or software can require significant effort and technical expertise, posing challenges for seamless operation.
  • Improvement Dependency
    Enhancements and new features depend on community contributions, which may result in slower progression compared to commercial products with a dedicated development team.

ServiceNow videos

+ Add

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

OpenMAINT videos

+ Add

Presentation of openMAINT 2.0 version - Webinar

More videos:

  • Review - Open source Facilities Management programme OpenMAINT overview
  • Review - openMAINT: Preventive maintenance

Category Popularity

0-100% (relative to ServiceNow and OpenMAINT)

ServiceNow

OpenMAINT

Help Desk
100 100%
Help Desk
0% 0
Asset Management
0 0%
Asset Management
100% 100
Service Desk
100 100%
Service Desk
0% 0
Maintenance Management
0 0%
Maintenance Management
100% 100

User comments

Share your experience with using ServiceNow and OpenMAINT. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare ServiceNow and OpenMAINT

ServiceNow Reviews

TOP RPA tools you should never miss | Octoparse RPA
ServiceNow RPA allows customers to build and run unattended automation natively within the ServiceNow platform. Its out-of-the-box connectors to over 50 apps that are commonly used alongside ServiceNow, such as Salesforce, Office 365, ZenDesk, and more. This enables easy automation of workflows across systems. It also has a visual interface for creating automation without...
Source: www.octoparse.ai
13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

OpenMAINT Reviews

We have no reviews of OpenMAINT yet.
Be the first one to post

Social recommendations and mentions

Based on our record, ServiceNow seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: about 2 years ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 3 years ago

OpenMAINT mentions (0)

We have not tracked any mentions of OpenMAINT yet. Tracking of OpenMAINT recommendations started around Mar 2021.

What are some alternatives?

When comparing ServiceNow and OpenMAINT, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AssetTiger - AssetTiger is a free community service and cloud-based asset management tool.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Wasp AssetCloud - Wasp is the asset tracking solution provider that offers all the necessary software, hardware, and asset tags you need to implement an asset management system.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Reftab - Free asset management software with check in check out. Track assets with custom asset tags and mobile apps. Supports handheld scanners for quick item check out.

Loading...