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ServiceNow VS Drools

Compare ServiceNow VS Drools and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Drools logo Drools

Drools introduces the Business Logic integration Platform which provides a unified and integrated platform for Rules, Workflow and Event Processing.
  • ServiceNow Landing page
    Landing page //
    2022-07-12
  • Drools Landing page
    Landing page //
    2023-09-16

ServiceNow videos

+ Add

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

Drools videos

+ Add

Dog Feed :- Drools Dog Food Review (In Hindi) By Dog N Dogs

More videos:

  • Review - drools focus dog food review with PROOF
  • Review - Pet Care - Know About All Drools Product - Special guest - Bhola Shola

Category Popularity

0-100% (relative to ServiceNow and Drools)

ServiceNow

Drools

Help Desk
100 100%
Help Desk
0% 0
BPM
0 0%
BPM
100% 100
Project Management
100 100%
Project Management
0% 0
Automation
0 0%
Automation
100% 100

User comments

Share your experience with using ServiceNow and Drools. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ServiceNow and Drools

ServiceNow Reviews

13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

Drools Reviews

We have no reviews of Drools yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Drools should be more popular than ServiceNow. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: over 1 year ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 2 years ago

Drools mentions (6)

  • Ask HN: What is the current state of "logical" AI?
    See https://cacm.acm.org/magazines/2023/6/273222-the-silent-revolution-of-sat/fulltext and also modern production rules engines like https://drools.org/ Oddly, back when “expert system shells” were cool people thought 10,000 rules were difficult to handle, now 1,000,000 might not be a problem at all. Back then the RETE algorithm was still under development and people were using linear search and not hash tables... - Source: Hacker News / 6 months ago
  • How Expert Systems AI is Transforming Industries
    Drools – an open-source business rule management system that allows developers to create and manage complex decision logic. Source: about 1 year ago
  • Your views and opinions on Python's rule-engine package
    - Drools - Available in JVM environments (Java, Scala and similar) - uses FEEL for expression language. Source: about 1 year ago
  • 🚀 Introducing GoRules: Open-Source Business Rules Engine
    GoRules is a modern, open-source rules engine designed for high performance and scalability. Our mission is to democratise rules engines and drive early adoption. Rules engines are very useful as they allow business users to easily understand and modify core business logic with little help from developers. You can think of us as a modern, less memory-hungry version of Drools that will be available in many... Source: about 1 year ago
  • A General Workflow Engine
    Is this something like Drools? It's quite uncommon but it is used in situations where certain sets of business rules change a lot and you want business analysts to be able to quickly change them in a simple graphical UI. Source: over 2 years ago
View more

What are some alternatives?

When comparing ServiceNow and Drools, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

DecisionRules.io - Business rule engine that lets you create and deploy business rules, while all your rules run in a secure and scalable cloud. Unlike other rule engines, you can create your first rule in 5 minutes and make 100k decisions in a minute via API.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Camunda - The Universal Process Orchestrator

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

jBPM - jBPM is a flexible Business Process Management (BPM) Suite.

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