Software Alternatives & Reviews

ServiceNow VS Datto

Compare ServiceNow VS Datto and see what are their differences

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Datto logo Datto

Datto protects essential business data for tens of thousands of the world's fastest growing companies, delivering uninterrupted access to data on site, in transit, and in the cloud.
  • ServiceNow Landing page
    Landing page //
    2022-07-12
  • Datto Landing page
    Landing page //
    2023-10-01

ServiceNow videos

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

Datto videos

Datto RMM & Autotask PSA Overview

More videos:

  • Review - Autotask Overview
  • Review - What Is Autotask PSA & How Does It Work?
  • Review - Datto's First Impressions of Destiny 2: Beyond Light
  • Review - 4 Years of Destiny and Youtube - Datto's Destiny Retrospective & Review
  • Review - Datto's First Impressions on the Destiny 2 Forsaken Expansion

Category Popularity

0-100% (relative to ServiceNow and Datto)
Help Desk
86 86%
14% 14
Project Management
85 85%
15% 15
IT Management
0 0%
100% 100
Service Desk
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ServiceNow and Datto

ServiceNow Reviews

13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

Datto Reviews

15 Best Acronis Alternatives 2022
Datto SIRIS is an all-in-one business continuity and disaster recovery solution used to assist Managed Service Providers (MSPs) to recover from a disaster, prevent data loss, minimize downtime, and continue or resume normal business activities.
20 PSA Software Tools, Alternatives for MSPs & VARs
3. Autotask: Widely considered one of the top-two PSA providers to MSPs and IT service providers (the other is ConnectWise). Owned by a private equity firm, Autotask spent recent years localizing its cloud software for IT service providers worldwide. The company has also acquired RMM and file sync and sharing tools.

Social recommendations and mentions

Based on our record, Datto should be more popular than ServiceNow. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: about 1 year ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 2 years ago

Datto mentions (5)

  • A little Kaseya silliness...
    Yes, I understand what is happening. The "issue" is that the email appears to have been written more for IT Glue people -- and then someone edited the top portion a bit to be more Datto-specific without really cleaning up the rest of the email (or the sender/from itself). As I said, if you see my Edit, I actually got a new email a few hours later -- that is actually from a datto.com email address and more... Source: over 1 year ago
  • A little Kaseya silliness...
    Indeed. And see my edit -- I actually just got an updated email with the same subject that came from datto.com and was really about Datto stuff instead of IT Glue stuff! :). Source: over 1 year ago
  • Cancelling my Datto Services After Kaseya took over: My Story
    As I'm getting my stuff ready to present to my attorney, I get an email from [postmaster@kaseya.onmicrosoft.com](mailto:postmaster@kaseya.onmicrosoft.com) that my email bounced due to security or policy settings at datto.com. What the....? For real? C'mon man. I print that email as well as the others, and head off to see my attorney. He looks everything over, looks at me and says "Are all vendors in your industry... Source: almost 2 years ago
  • Datto sales guy spammed my phone.
    I took advantage of M365's message rules, and set up a rule that all emails from @ datto.com gets forwarded to their support email address. Which then creates a ticket, which then emails me, which then forwards to their support ticket, which then.... well. You get the idea. Source: over 2 years ago
  • Microsoft Patch Tuesday — CyberHoot
    In order to stay up to date at all times, it’s important to deploy a cloud-based patch management solution to automatically update software whenever and wherever necessary. Most Managed Service Providers leverage one of the big three Remote Monitoring and Management (RMM) solutions (Connectwise, Datto, and Kaseya) for patching their managed systems. These RMM solutions also provide monitoring, and remote access in... Source: over 2 years ago

What are some alternatives?

When comparing ServiceNow and Datto, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Atera - Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

LabTech - LabTech is one of the leading IT automation programs that is designed for automating the all kind of IT related tasks and improving the IT services as well.