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ServiceNow Incident Management VS OpsGenie

Compare ServiceNow Incident Management VS OpsGenie and see what are their differences

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Freshservice: the one-stop cloud solution for all your IT management needs. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ServiceNow Incident Management logo ServiceNow Incident Management

Keep employees productive and happy by ensuring they can easily contact support to track and fix issues with ServiceNow® Incident Management.

OpsGenie logo OpsGenie

Alerting and On-Call Management for Dev&Ops Teams
  • ServiceNow Incident Management Landing page
    Landing page //
    2022-04-05
  • OpsGenie Landing page
    Landing page //
    2023-07-22

ServiceNow Incident Management videos

No ServiceNow Incident Management videos yet. You could help us improve this page by suggesting one.

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OpsGenie videos

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Webinar: Introduction to Opsgenie

More videos:

  • Review - Opsgenie: Reporting and Analytics
  • Review - Opsgenie's Post Incident Analysis Report

Category Popularity

0-100% (relative to ServiceNow Incident Management and OpsGenie)

ServiceNow Incident Management

OpsGenie

Monitoring Tools
8 8%
Monitoring Tools
92% 92
Site Reliability
19 19%
Site Reliability
81% 81
Incident Management
10 10%
Incident Management
90% 90
IT Management
100 100%
IT Management
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ServiceNow Incident Management and OpsGenie

ServiceNow Incident Management Reviews

We have no reviews of ServiceNow Incident Management yet.
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OpsGenie Reviews

Best network monitoring tools of 2020: remote monitoring and management (RMM)
Another strong player in this field is OpsGenie. This operations management service is based in the cloud and its alert notifications extend to mobile as well as desktop, so you can receive network updates via email, SMS and voice calls no matter where you are.
Source: www.techradar.com
PagerDuty Alternatives
OpsGenie extends IT Operations Management to mobile devices. OpsGenie gets alerts from IT management systems and notify the users via iPhone/Android push notifications, email, text messages and voice to text phone calls. OpsGenie automates the notification process, empowering users to receive alert notifications and rapidly respond to them directly from OpsGenie apps.
Source: zapier.com

What are some alternatives?

When comparing ServiceNow Incident Management and OpsGenie, you can also consider the following products

PagerDuty - Cloud based monitoring service

VictorOps - We make on-call suck less & help teams to solve problems faster.

xMatters - xMatters transforms event data into intelligent communication IT teams, avoiding outages and disruptions

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

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