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Zabbix - Track, record, alert and visualize performance and availability of IT resources
Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.
Paessler PRTG - An advanced network monitoring solution to monitor network up/downtime, traffic and usage.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Observium - Observium
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.