ServerLife
GratShare
Tip Mule
TipTracker
Oracle NetSuite
Codejig
Pointel DCCM
Genesys Cloud
DialogTech
CallScaler
BIN Codes Generate Credit Card
CallTrackingMetrics
Invoca
Scormify.io
Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.
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GratShare - GratShare is one of the finest available apps that allows its users to manage all the tips collected by all employees in a day.
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
Tip Mule - The easiest and most comprehensive way to track tip earnings while provding beautiful insights.
DialogTech - DialogTech is an end-to-end call attribution and conversion platform.
TipTracker - TipTracker allows its users to calculate their hourly income as per hour worked rate and compare them according to tips collection.
CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!