From a more standardised reporting perspective, AI tags on support tickets work well to standardise insights from a high volume of tickets so product teams can get a good overview of issues, feature requests, monitor the effectiveness of new releases without having to ask support what is in the data. SentiSum is built for this kind of democratization of support insights across different teams like product and ops. Source: about 3 years ago

Https://dovetailapp.com/ and https://condens.io/ (both excellent and specifically focused on user research). Source: almost 2 years ago

Other options include EnjoyHQ, Aurelius, and Condens. Out of those 3, I tried Condens last year and gave up on it, because the transcription quality was sub-par. When we were considering which tool to use earlier this year, the video montage option and the ability to do the analysis fully from the tool swayed us, and we ended up picking Dovetail. So it really depends on what you want the repository to do, support... Source: over 2 years ago

Look at Condens. We demo’d it last year. I like it a lot as a tool to aid in synthesis. Didn’t end up going with it because it didn’t meet all of our requirements as a team, but I was still very impressed. Source: about 3 years ago