Sellers demonstrate their products in a live interactive streaming channel, and provide a product list with links. The audience can watch the seller, engage in real-time chat, and place orders for desired products without leaving the live stream. Alternatively, sellers can list their physical or digital products on their profile with a “buy now,” button, for users to purchase products while the seller is not live-streaming.
With PAQATO, online retailers offer their customers an outstanding shopping experience after the checkout and ensure maximum satisfaction. Personalized shipping notifications and a tracking page in their own store turn customers into loyal fans. Through proactive multi-channel communication, online stores exploit cross-selling potential during the shipping process and collect strong customer reviews. At the same time, smart shipment controlling allows online retailers to maintain a full overview of their shipping processes and reduce their service costs with transparent data. Today, over 1,000 e-commerce companies such as OTTO, Peek & Cloppenburg, ROSE Bikes and KoRo are already delighting their customers with outstanding after-sales experiences.
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