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ScreenSteps VS Zendesk Support

Compare ScreenSteps VS Zendesk Support and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ScreenSteps logo ScreenSteps

IT Training Docs For Your Cloud Implementation. Use ScreenSteps when your company implements new cloud technology and you need training docs

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • ScreenSteps Landing page
    Landing page //
    2023-08-05
Not present

ScreenSteps videos

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ScreenSteps Overview

More videos:

  • Review - Introduction to ScreenSteps
  • Review - Screensteps (Review/Deutsch)

Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to ScreenSteps and Zendesk Support)

ScreenSteps

Zendesk Support

Training & Education
100 100%
Training & Education
0% 0
Customer Support
0 0%
Customer Support
100% 100
Project Management
100 100%
Project Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ScreenSteps and Zendesk Support

ScreenSteps Reviews

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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing ScreenSteps and Zendesk Support, you can also consider the following products

Dozuki - Dozuki is a web-based tool for creating and distributing step-by-step documentation.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Bloomfire - Let Bloomfire help you get organized! Organize your content, build your company knowledge base and help your employees to be more successful.

Zoho Desk - Industry's first context-aware Helpdesk Software

REWO - REWO is a knowledge documentation and distribution solution, which drastically improves capturing, visualizing and communicating knowledge.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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