CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.
CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.
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Based on our record, Scale Nucleus seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
At Scale we built a tool for model debugging in computer vision called Nucleus (scale.com/nucleus) designed exactly for this, which is free try out if you're curious to see where your model predictions are most at odds with your ground truth. Source: over 2 years ago
To address your point about gathering edge cases, which can also be defined as cases of low model fidelity for our use cases, there is active learning and tools such as Aquarium Learning and Scale Nucleus which make it easy to implement into workflows. Source: almost 3 years ago
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