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SAP Service Engagement Center VS Genesys PureConnect

Compare SAP Service Engagement Center VS Genesys PureConnect and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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SAP Service Engagement Center logo SAP Service Engagement Center

SAP Hybris Service Cloud is a collaborative customer service solution that helps in providing omni-channel customer service to the customers.

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
  • SAP Service Engagement Center Landing page
    Landing page //
    2023-09-26
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25

Category Popularity

0-100% (relative to SAP Service Engagement Center and Genesys PureConnect)

SAP Service Engagement Center

Genesys PureConnect

Customer Support
9 9%
Customer Support
91% 91
Communication
0 0%
Communication
100% 100
CRM
100 100%
CRM
0% 0
Help Desk
100 100%
Help Desk
0% 0

User comments

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What are some alternatives?

When comparing SAP Service Engagement Center and Genesys PureConnect, you can also consider the following products

CronSights - CronSights is a Salesforce solution that precisely measures the performance of customer-service processes and support-team actions. 

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Help Desk Migration - Help Desk Migration is a unique service that allows to move data from one help desk system to another easily and quickly

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Primary Intelligence - Primary Intelligence delivers outcomes for B2B marketing, sales, and product leaders through Win Loss Analysis and Customer Experience Analysis programs.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

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