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SAP ERP VS SugarCRM

Compare SAP ERP VS SugarCRM and see what are their differences

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SAP ERP logo SAP ERP

SAP ERP is enterprise resource planning software developed by the German company SAP SE.

SugarCRM logo SugarCRM

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market.
  • SAP ERP
    Image date //
    2025-02-06
  • SugarCRM Homepage
    Homepage //
    2024-10-05

SAP ERP features and specs

  • Comprehensive Functionality
    SAP ERP offers a vast range of functionalities covering all essential business processes, including finance, sales, procurement, production, and HR, making it a one-stop solution for various business needs.
  • Scalability
    SAP ERP is highly scalable, suitable for both small businesses and large enterprises. As a company grows, the system can be expanded to accommodate increased workloads and new business processes.
  • Integration Capabilities
    SAP ERP seamlessly integrates with other SAP modules and third-party applications, ensuring smooth data flow across different departments and functions.
  • Industry Best Practices
    The platform incorporates industry best practices and standards, helping companies to optimize their operations and improve efficiency.
  • Advanced Analytics
    SAP ERP includes advanced analytics and reporting tools that provide valuable insights into business operations, facilitating informed decision-making.
  • Global Compliance
    The system supports various international compliance and regulatory standards, making it easier for global companies to maintain compliance across different regions.

Possible disadvantages of SAP ERP

  • High Cost
    Implementing SAP ERP can be expensive due to high licensing, implementation, and maintenance costs, making it less affordable for smaller organizations.
  • Complexity
    The extensive features and customization options can make SAP ERP complex to understand and use, requiring significant training and expertise.
  • Lengthy Implementation
    The implementation process can be lengthy and resource-intensive, often requiring extended periods to fully deploy and integrate into existing business processes.
  • Need for Specialized Skills
    Operating and maintaining SAP ERP demands specialized skills and knowledge, necessitating ongoing training or the hiring of experienced personnel.
  • Customization Challenges
    While SAP ERP is highly customizable, excessive customization can lead to issues with future updates and maintenance, potentially resulting in higher costs and complexities.
  • Flexibility
    Despite its robust feature set, some users find SAP ERP less flexible compared to other ERP solutions that might offer more adaptability to unique business needs without extensive customization.

SugarCRM features and specs

  • Customization
    SugarCRM is highly customizable, allowing businesses to modify the software to meet their specific needs. Users can tailor workflows, modules, and fields to better align with their business processes.
  • Open Source
    SugarCRM offers an open-source version, providing the flexibility to modify the source code. This is beneficial for developers who want to create bespoke CRM solutions.
  • User-Friendly Interface
    The platform features a user-friendly and intuitive interface, making it easier for users of all technical levels to navigate and use the system effectively.
  • Integration Capabilities
    SugarCRM integrates well with a variety of third-party applications and services, such as email platforms, marketing tools, and customer support systems. This enhances its functionality and usability.
  • Customer Support
    SugarCRM offers robust customer support, including resources like documentation, forums, and direct support channels to help resolve any issues users may encounter.

Possible disadvantages of SugarCRM

  • Cost
    While the open-source version is free, the professional versions of SugarCRM can be costly, particularly for small businesses or startups with limited budgets.
  • Complexity
    Due to its high level of customizability, SugarCRM can be complex to set up and configure. This may require substantial time and expertise, which could be a drawback for smaller teams.
  • Performance
    Some users have reported that SugarCRM can be slow, especially when handling large datasets or complex workflows. This can impact efficiency and user satisfaction.
  • Limited Mobile App
    The mobile application for SugarCRM has limited features compared to the desktop version, which can be a constraint for users who need full functionality on the go.
  • Maintenance
    The open-source version requires regular maintenance and updates to ensure it runs smoothly, which can be resource-intensive for businesses without dedicated IT staff.

SAP ERP videos

+ Add

🌟 SAP ERP Review | A Powerful Solution for Streamlining Business Operations

More videos:

  • Review - Independent Review of SAP S/4HANA | Unbiased Overview of SAP ERP

SugarCRM videos

+ Add

SugarCRM Review - CRM software review

More videos:

  • Demo - SugarCRM Demo

Category Popularity

0-100% (relative to SAP ERP and SugarCRM)

SAP ERP

SugarCRM

ERP
100 100%
ERP
0% 0
CRM
29 29%
CRM
71% 71
Sales
0 0%
Sales
100% 100
Accounting & Finance
100 100%
Accounting & Finance
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SAP ERP and SugarCRM

SAP ERP Reviews

17 Best ERP Software To Monitor Business Vitals In 2024
Features that make SAP ERP stand out from the competition include reliable multi-currency and multi-language capabilities, real-time access to overseas financial and operational data, and advanced supply chain management tools that ensure timely and efficient delivery of goods, crucial for highly regulated industries.
Source: thecfoclub.com
Best ERP Software 2022: Top Rated ERP Systems Comparison
SAP ERP is another product from SAP for large-sized organizations. It is one of the most widely used ERPs, which is being implemented across industries, across countries, across languages, and currencies. It also comes with a mobile interface to access anytime, anywhere. Apart from these, it also offers seamless migration to SAP S/4HANA.
Source: www.softwaretestinghelp.com
10 Best ERP Software Of 2021 (+ Free ERP Options)
In 1972, five former IBM employees founded the company they call SAP Systemanalyse und Programmentwicklung (“System Analysis and Program Development”). Since then, SAP ERP has excelled in enterprise resource planning and financial management solutions. SAP currently supports over 200M subscribers in their cloud user base and has been named a top contending software company...
Source: peoplemanagingpeople.com

SugarCRM Reviews

Top 9 Best Copper CRM Alternatives for Businesses in 2023
SugarCRM integrates sales, marketing, and customer support. It avoids busy work and adds to increased productivity by automating important procedures. Because the solution is easily customizable, you can change workflows and modules to meet your specific business requirements.
Source: magenest.com
Top 21 Salesforce’s Competitors and Alternatives
SugarCRM is a software company that offers a CRM divided into Sugar Market, Sugar Sell, Sugar Serve, and Sugar Discover. SugarCRM Sell is a SaaS sales automation software and competes against Salesforce in this sector. This solution provides adequate data to help users reach out to customers.
Source: bstrategyhub.com
14 Best Copper CRM Alternatives to Use in 2022
SugarCRM brings sales, marketing, and customer service together. By automating key processes, it eliminates busywork and contributes to improved productivity. Since the tool is easy to customize, you can modify workflows and modules according to your business needs. This sales and marketing automation platform allows you to capture the attention of prospects and convert them...
Source: www.bigcontacts.com

What are some alternatives?

When comparing SAP ERP and SugarCRM, you can also consider the following products

Oracle NetSuite - NetSuite is the leading integrated cloud business software suite, including business accounting, ERP, CRM and ecommerce software.

Zoho CRM - Omnichannel CRM for Businesses of all sizes

Sage Intacct - Intacct is a cloud-based accounting and financial management system that is designed for the businesses of all levels.

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Odoo - An all-integrated business app suite to unleash your growth potential.

Copper - Copper (formerly ProsperWorks) is easy-to-use customer relationship management for small businesses. Capture contacts and sales leads direct from Gmail with our simple CRM.

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