Software Alternatives, Accelerators & Startups

Salesforce VS Shopify

Compare Salesforce VS Shopify and see what are their differences

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Salesforce logo Salesforce

CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.

Shopify logo Shopify

Shopify is a powerful ecommerce platform that includes everything you need to create an online store and sell online. Try it free for 14 days.
  • Salesforce Landing page
    Landing page //
    2022-01-04
  • Shopify Landing page
    Landing page //
    2024-09-04

Salesforce features and specs

  • Customizability
    Salesforce offers a high degree of customizability, allowing businesses to tailor the platform to meet their specific requirements through custom objects, workflows, and apps.
  • Comprehensive Suite
    The platform provides a wide range of integrated tools for CRM, marketing, sales, service, and more, making it a one-stop solution for various business needs.
  • Third-Party Integrations
    Salesforce supports a vast array of third-party integrations, enabling businesses to seamlessly connect other applications and services they use.
  • User Community and Support
    Salesforce has a large, active user community and extensive support resources, including documentation, webinars, and a customer success team.
  • Scalability
    The platform is highly scalable, making it suitable for businesses of all sizes, from small startups to large enterprises.

Possible disadvantages of Salesforce

  • Cost
    Salesforce can be expensive, particularly for small businesses, as the pricing model includes various modules and add-ons that can add up quickly.
  • Complexity
    The platform's extensive features can make it complex and challenging to navigate, requiring significant training and a learning curve for users.
  • Customization Requires Expertise
    While Salesforce is highly customizable, making full use of this capability often requires specialized knowledge or hiring certified Salesforce consultants.
  • Performance Issues
    Some users have reported performance issues, particularly during peak usage times, which can impact business operations.
  • Overwhelming Options
    The sheer number of features and options available can be overwhelming, which can make decision-making and implementation time-consuming.

Shopify features and specs

  • User-Friendly Interface
    Shopify offers a very intuitive and easy-to-use interface, which makes it accessible even for those with minimal tech skills. Store setup and management can be performed with little technical knowledge.
  • Extensive App Ecosystem
    Shopify's App Store features thousands of apps and integrations, allowing users to extend the functionality of their online stores. From marketing tools to inventory management, there's likely an app for almost any need.
  • Customizable Themes
    Shopify offers a wide range of professionally designed themes that are easily customizable. This allows businesses to create unique and visually appealing online stores without needing a designer.
  • Secure and Reliable
    Shopify provides robust security features and ensures your website's uptime. This means you don't have to worry about your store's security or dealing with downtime issues.
  • Comprehensive Customer Support
    Shopify offers 24/7 customer support through various channels, including live chat, email, and phone. This ensures that help is available whenever you need it.
  • Mobile Responsiveness
    All of Shopify's themes are mobile-responsive, ensuring a seamless shopping experience for customers regardless of the device they use.
  • Built-in SEO Features
    Shopify provides built-in SEO features and analytics tools that help with search engine rankings and tracking the performance of your store.

Possible disadvantages of Shopify

  • Transaction Fees
    Although Shopify offers its own payment gateway, Shopify Payments, it charges additional transaction fees if you choose to use an external payment gateway.
  • Customization Limitations
    While Shopify does offer a lot of customization options, it can be restrictive for businesses with very specific needs or those that require deep customization capabilities. Advanced customizations often require knowledge of Shopify's proprietary coding language, Liquid.
  • Cost
    Shopify's monthly subscription fees can add up, especially for advanced plans or when additional paid apps are used. This can be a significant cost for small businesses.
  • Content Management Limitations
    Shopify is primarily an e-commerce platform, and it may lack some of the advanced content management features (like blogging capabilities) found in platforms specifically designed for content management such as WordPress.
  • Learning Curve for Advanced Features
    While basic store setup is straightforward, mastering Shopify's more advanced features can take time and may require additional training or hiring a professional.
  • Limited Internationalization
    Shopify's multi-language and multi-currency capabilities are somewhat limited compared to other platforms dedicated to global e-commerce.

Salesforce videos

Frustrated Review of Salesforce.com 2019 for Small to Medium Business

More videos:

  • Review - HubSpot vs. Salesforce
  • Review - Salesforce CRM - Detailed Review of The CRM Giant (2019)
  • Review - Independent Review of Salesforce CRM Software
  • Review - Salesforce CRM Review 2021 Small Business
  • Review - What is Salesforce (and why is it so good)?
  • Review - Salesforce Review 2023 | CRM Software Analyst's Pros/Cons [1/3]
  • Review - What is Salesforce? | Salesforce in 7 Minutes | Introduction to Salesforce | Simplilearn

Shopify videos

Shopify Review 2020 - Is it still worth it in 2020?

More videos:

  • Review - SHOPIFY REVIEW MID 2019 - Is Shopify Worth It For The Money? Pros & Cons
  • Review - THINGS YOU NEED TO KNOW BEFORE USING SHOPIFY (IN 2019)
  • Review - Shopify Review 2025 - Is It Right For You? Pros And Cons
  • Review - Shopify Review: Is It the Best eCommerce Platform for Your Store?
  • Review - Shopify Review 2025 - Is It Right For You? All Features Explained!

Category Popularity

0-100% (relative to Salesforce and Shopify)
CRM
100 100%
0% 0
eCommerce
0 0%
100% 100
Sales
100 100%
0% 0
eCommerce Platform
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce and Shopify

Salesforce Reviews

  1. andreewikk
    super

    Salesforce is a powerful customer relationship management (CRM) platform, and I have been using it for business for several months now. Overall, I am pleased with the functionality and capabilities it provides.

    Pros: 1. Full customization - Salesforce allows you to adapt the system to any business needs. There are a huge number of customization tools, which makes it universal for different industries. 2. Powerful analytical tools - The platform provides excellent analytics and reporting capabilities. You can easily track the effectiveness of marketing campaigns, analyze customer behavior and build forecasts. 3. Interface - Despite the huge number of functions, the interface is quite intuitive and does not cause difficulties in mastering. Configuration and data management are easy to organize. 4. Integrations - Salesforce supports many integrations with other services and platforms, which simplifies work and allows you to use it in conjunction with other business solutions.

    Cons: 1. High cost - Salesforce can be expensive for small companies. The subscription price, plus additional costs for customization and support, can quickly become significant. 2. Steep learning curve — The sheer amount of functionality can make it difficult for newcomers to get their head around the platform. It takes time to master all of the features. 3. Sometimes feature-heavy — For smaller businesses, some of the features in Salesforce can be redundant and not always necessary. This can cause confusion as you work.

    Overall, Salesforce is a great platform for larger organizations and businesses that need to effectively manage customer data and automate processes. However, for smaller businesses, the cost and complexity can be a barrier. However, if your business is growing, Salesforce is a powerful tool for growth and scaling.


Top 11 Best SIEM Tools in 2022 For Real-Time Incident Response and Security
Salesforce offers fantastic security information software for service operators and agents alike. They get complete visibility into all incidents, customer data, and cases in a single workspace. This provides them with greater context to better deal with a problem. The platform proactively identifies security issues before the customer even notices them.
Top 9 Best Copper CRM Alternatives for Businesses in 2023
Zoho CRM is one of several programs available in Zoho’s app ecosystem, which is similar to Salesforce’s app exchange. Zoho CRM’s reporting is solid, allowing users to report across products, locations, and applications. The CRM provides basic contact management as well as automation, such as transforming website visitors into leads.
Source: magenest.com
Top 21 Salesforce’s Competitors and Alternatives
The main competitive advantage for Dynamics 365 over Salesforce is its integrated platform. Microsoft made several strategic changes in 2020 to challenge Salesforce in the cloud software market. Most companies use Microsoft’s productivity solutions, increasing Dynamics 365’s advantage over Salesforce. Dynamics 365 makes Microsoft the top Salesforce competitor. [4]
14 Best Copper CRM Alternatives to Use in 2022
Salesforce is a leading provider of CRM solutions occupying over 19.6% share of the global CRM market. It provides a powerful and integrated platform for sales, marketing, support, IT, and eCommerce. This unified access to all business data can be leveraged to deliver exceptional customer experiences. Salesforce can help make better business decisions and automate key...
Best ERP Software 2022: Top Rated ERP Systems Comparison
Price: Salesforce CRM can be tried for free. Sales Cloud has four pricing editions, Essentials (Euro 25 per user per month), Professional (Euro 75 per user per month), Enterprise (Euro 150 per user per month), and Unlimited (Euro 300 per user per month).

Shopify Reviews

  1. Shopify - the best no code platform.

    Creating my online store for small dog products on Shopify was a remarkably smooth and rewarding experience. Shopify's user-friendly platform guided me through each step of the setup process, making it easy even for someone without prior experience. Their range of customizable templates gave my store a professional and appealing look, and the analytics tools provided have been invaluable for tracking my store's performance and customer trends. Additionally, Shopify's 24/7 customer support was always ready to assist whenever I encountered any roadblocks. Overall, launching my business on Shopify has been a positive experience, and I would highly recommend it to anyone looking to start their own online store.

    🏁 Competitors: Tilda, WooCommerce
  2. Lori Appleman
    · Founder at Redline Minds ·
    Strong Option for New DIY Stores Serving Consumers

    Shopify is a powerful marketing machine that has driven incredible growth. It's an excellent choice for the store owner who needs to do it themselves, on a shoestring budget, who does not sell complex products and who does not plan to run a hybrid - a store that serves multiple customer bases such as retail and wholesale.

    Due to its sheer market share, there is a robust marketplace of apps that can be added to shape the store to fit most needs. There is an equally robust selection of themes and developers who can assist with any size project. They have a terrific knowledge base which I strongly recommend store owners use as it teaches the basics for e-commerce in general and online marketing. This learning should be done prior to developing a plan for your site. That will help root your project for success.

    Unfortunately, it's also oversold based on name recognition even when the platform is a poor choice for a specific business. There are both policy and technical limitations that impact suitability.

    Shopify stores require many apps, which adds monthly costs and can greatly slow your store down. While ALL online stores end up with some app use, because this allows you to choose the features you want and need, much of what is native in other carts like their most direct competitor, BigCommerce, is not. So you'll spend more money each month and it can be harder to get a fast site.

    Among the stores that should probably NOT use Shopify: - Sells items that are generally prohibited on the platform which includes weapons, weapon-related items, sex objects, tobacco (for some odd reason Vape is currently on the platform but for how long is anyone's guess), alcohol.
    - Sells items allowed but that don't qualify for Shopify Payments which expands the above list to include supplements, CBD, vape products and other items. - Just as above, any store that can't qualify for Shopify Payments or who has good reasons to use another payment gateway. Why? Because if you don't use their payment gateway which they profit from, they will take 1/2-2% of your gross revenues soley because you are using another gateway. For small merchants, this isn't much, for big ones it's a significant cost. - Stores with multiple price structures or catalogs - such as those who offer VIP tiers or wholesale clients. Why not? Because you can't create true customer groups which on other platforms let you segment the catalog and content for each customer group. Groups are really important for B2B. To accomplish multiple audiences on Shopify requires either a separate app (at an added cost) or multiple storefronts, or ShopifyPlus (which is still creating multiple sites). This can greatly increase your operational costs and work efforts. - Stores with complex products - these are items with many options, also known as configurable or customizable products. While Shopify does offer the ability to offer up to 3 options per product with a maximum of 100 skus per product, this limit is very easy to exceed. There is also no native path to add modifiers such as those one would use for personalized products (like custom embroidery. While these issues can be overcome with apps, that adds both load time and costs.

    🏁 Competitors: BigCommerce, Magento, Miva, WooCommerce, Workflow
    👍 Pros:    Easy to use|Low price|Flexible|Large developer base|Great documentation|Reliable|Low maintenance
    👎 Cons:    Limited features|No customer groups for wholesale|Some product types forbidden|Must use their gateway or pay extra fees|Limited api calls|Limited capabilities for products with options

WordPress vs. Proprietary Site Builders: What to Know Before Starting a Website Development Project
Shopify: Shopify does not natively offer a backup option for user data. Although product data, orders, and customer details are stored, full-site backups must be managed manually or with paid third-party apps. Restoration options are limited, requiring users to rely on Shopify support or third-party solutions if data is lost.
Comparing 9 WordPress alternatives & competitors in 2024
Shopify specializes in ecommerce sites, managing customer data, payments, and content without the need for plugins. Store themes allow you to customize pages and create a consistent branded look. Shopify lets brands focus on global, local, and B2B sales right from their website's dashboard, with metrics like total sales and average order value.
Source: webflow.com
19 Best WordPress Alternatives in 2025
Shopify is a leading e-commerce platform that offers a wide range of features for online businesses. From setting up an online store to managing inventory and marketing, Shopify provides a comprehensive solution.
Source: www.pixpa.com
Top 5 Headless Ecommerce Platform For B2B Business (2024 Reviews)
Known for its stability and security, Shopify Plus provides businesses with a robust platform and extensive app store, along with complete control over design and functionality. With enterprise-level features and a flexible app-based system, Shopify Plus allows companies to expand their operations according to their unique needs. It enables API-driven experiences by smoothly...
Top 10 Shopify Alternatives for Ecommerce in 2024
When running an e-commerce business, choosing the right platform can make a significant difference in your success. While Shopify is a popular choice, there are several other e-commerce platforms that might better suit your business needs. Let's explore the top Shopify alternatives that cater to a variety of users, from small startups to large enterprises.
Source: www.attrac.io

Social recommendations and mentions

Salesforce might be a bit more popular than Shopify. We know about 62 links to it since March 2021 and only 43 links to Shopify. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Salesforce mentions (62)

  • Salesforce Development Company
    Pletra Technology is a prominent Salesforce Implementation and Development company with the expertise needed to drive Salesforce-powered change in your enterprise. Using the Salesforce.com platform effectively, our consultants can help clients provide innovation and value from customer operations. Source: almost 2 years ago
  • MyDMV Portal has a really suspicious address.
    Maybe I'm just paranoid, but this thing screams "phishing link" to me. Why is this not a subdomain of flhmsv.gov ? Why is it a dot com?? I'd heard things about there being malicious links inserted into legit websites through either a hack or browser malware. Just going to force.com also redirects to salesforce.com , which... doesn't answer any questions at all. Is it just... Like this, or is there something... Source: almost 2 years ago
  • Etrade hangs on login and other pages
    I noticed when I click on manage cookies there is salesforce.com and a few others that I am not sure what they are trying to do but I am sure they have nothing to do with trading. Source: almost 2 years ago
  • Creating a Salesforce Email Report
    Hello! I'm aware that Tableau can capture email activity with EAC. However, I'm looking to add a report within a Salesforce Dashboard. I've attempted to create a report on email messages following the resource on Salesforce.com. But, the results were minimal (657 all-time emails? Since 2017.) For clarity, not for List Emails, just 1-1 sent through Salesforce. Source: about 2 years ago
  • Freelance design contract offer - Regarding the "ownership of work product" - what is really owned? (What are your thoughts on this contract section?)
    It is a fintech company so I do not expect them to, for example, profit much from selling clothes, or posters with my work on it. However, they are interested in the style of branding, illustration and general design of this website https://salesforce.com/ which uses a lot of colourful and playful imagery / illustrations. Source: about 2 years ago
View more

Shopify mentions (43)

  • 11 real-life PWA examples you can learn from in 2025
    Shopify is one of the easiest platforms for selling products online, and turning your store into a PWA with installation and push notifications takes just a click, thanks to the Shopify app store. - Source: dev.to / 4 months ago
  • shopify.com vs store.link, what do you think is better one?
    Shopify.com vs store.link which one is better? Source: over 1 year ago
  • Forget Shopify Why MedusaJS Is the Future of Headless Ecommerce
    With a traditional e-commerce platform like Shopify, you're locked into their ecosystem. You have to use their templates, checkout, and backend. Headless platforms like MedusaJS give you the freedom to build the front end however you want, using any framework or library. - Source: dev.to / almost 2 years ago
  • Allow Rules not given priority over block?
    For example, if you want to load firewalla.com, just allowing "firewalla.com" will not work, you will have allow shopify.com and few other stuff ... You can see what sites loaded using chrome dev mode. Source: almost 2 years ago
  • Confused on Sales Tax
    If the shipping and sales tax scares you, it may be better to sell through Etsy since it is a marketplace facilitator and is required to collect sales tax from customers when purchasing your items that are sold. People go to Etsy to find something, not sgalv02.com to find your items. I believe Shopify will help you create a site to sell on, but people don't go to shopify.com to purchase various items like they do... Source: almost 2 years ago
View more

What are some alternatives?

When comparing Salesforce and Shopify, you can also consider the following products

Zoho CRM - Omnichannel CRM for Businesses of all sizes

WooCommerce - A freely available eCommerce plugin that enables shop facilities on your WordPress website. Functionality enabling extensions & beautiful themes available.

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Magento - Magento is the eCommerce software and platform trusted by the world's leading brands. Grow your online business with Magento.

HubSpot - Grow Better With HubSpot: Software that's powerful, not overpowering. Seamlessly connect your data, teams, and customers on one CRM platform that grows with your business.

BigCommerce - BigCommerce provides ecommerce software solutions and shopping cart software for online businesses. Try it free and start selling your products online today!