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Salesforce Service Cloud VS Jama Connect

Compare Salesforce Service Cloud VS Jama Connect and see what are their differences

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Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Jama Connect logo Jama Connect

The Leader in Requirements Management Solutions
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • Jama Connect Landing page
    Landing page //
    2023-07-06

Jama Connect® creates Living Requirements™ management that forms a digital thread through siloed development, test, and risk activities. Provide end-to-end compliance, risk mitigation, and process improvement with our intuitive, award-winning platform.

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

Jama Connect videos

+ Add

Getting Started with Jama Connect: Reviews

More videos:

  • Review - Getting Started with Jama Connect: Introduction

Category Popularity

0-100% (relative to Salesforce Service Cloud and Jama Connect)

Salesforce Service Cloud

Jama Connect

Help Desk
100 100%
Help Desk
0% 0
Project Management
0 0%
Project Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
Productivity
0 0%
Productivity
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and Jama Connect

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Jama Connect Reviews

The Ultimate List of 20 Best AI Work Management Tools
Notion AI: enhances content organization and collaboration by leveraging artificial intelligence to categorize, retrieve, and prioritize information, facilitating seamless knowledge management and improved team productivity within the Notion platform.
Source: ppm.express
Breeze vs. Notion - The best Notion alternative is Breeze
Notion is like a sheet of paper with no direction or workflow. It has endless ways to use it and everybody in your team can use it differently. Notion lacks the structure that you need to manage your task, projects, and work.
Source: www.breeze.pm
Best 25 Software Documentation Tools 2023
Notion is a powerful collaboration and documentation tool that allows teams to create, organize, and share documentation, project management tasks, and notes in a flexible and customizable manner.
Source: www.uphint.com
11 Best Note-Taking Apps to Help You Stay Organized at Productive in 2021
Notion is a versatile tool. It lets you take notes, create databases and spreadsheets, and set up boards and tickets for project management. (It also comes with editable templates if you’re overwhelmed by the blank page.) Notion works by creating “blocks” of basic elements within pages, which offers flexibility, but can make the app a bit cumbersome if all you want to do is...
Source: builtin.com
10 Best Note Taking Apps for Windows in 2020
Notion has been described as the organizational note-taking application that can take all the information from Google Docs, Google Sheets, and other databases and combine them into one organizational app. Notion can be used individually or in an office or group setting. Not only is Notion used for creating notes and documents, but you can also assign tasks, create questions...
Source: authoritywebsiteincome.com

What are some alternatives?

When comparing Salesforce Service Cloud and Jama Connect, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Visual Studio Team Services - Visual Studio Team Services (VSTS) provides unlimited Git hosting, cloud build for CI, agile planning and continuous delivery.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Evernote - Bring your life's work together in one digital workspace. Evernote is the place to collect inspirational ideas, write meaningful words, and move your important projects forward.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

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