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Salesforce Service Cloud VS IBM Watson Studio

Compare Salesforce Service Cloud VS IBM Watson Studio and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

IBM Watson Studio logo IBM Watson Studio

Learn more about Watson Studio. Increase productivity by giving your team a single environment to work with the best of open source and IBM software, to build and deploy an AI solution.
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • IBM Watson Studio Landing page
    Landing page //
    2023-10-05

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

IBM Watson Studio videos

+ Add

Product Review: IBM Watson Studio AutoAI

More videos:

  • Review - Overview of IBM Watson Studio
  • Review - Configuring IBM Watson Studio (Free) with 2.3 (coursera), April 30th '19 Release

Category Popularity

0-100% (relative to Salesforce Service Cloud and IBM Watson Studio)

Salesforce Service Cloud

IBM Watson Studio

Help Desk
100 100%
Help Desk
0% 0
Data Science And Machine Learning
0 0%
Data Science And Machine Learning
100% 100
Customer Support
100 100%
Customer Support
0% 0
Machine Learning
0 0%
Machine Learning
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and IBM Watson Studio

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

IBM Watson Studio Reviews

The 16 Best Data Science and Machine Learning Platforms for 2021
Description: IBM Watson Studio enables users to build, run, and manage AI models at scale across any cloud. The product is a part of IBM Cloud Pak for Data, the company’s main data and AI platform. The solution lets you automate AI lifecycle management, govern and secure open-source notebooks, prepare and build models visually, deploy and run models through one-click...
Source: solutionsreview.com

What are some alternatives?

When comparing Salesforce Service Cloud and IBM Watson Studio, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TensorFlow - TensorFlow is an open-source machine learning framework designed and published by Google. It tracks data flow graphs over time. Nodes in the data flow graphs represent machine learning algorithms. Read more about TensorFlow.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Alteryx - Alteryx provides an indispensable and easy-to-use analytics platform for enterprise companies making critical decisions that drive their business strategy and growth.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Pega Platform - The best-in-class, rapid no-code Pega Platform is unified for building BPM, CRM, case management, and real-time decisioning apps.

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