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Salesforce Service Cloud VS FreshBooks

Compare Salesforce Service Cloud VS FreshBooks and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

FreshBooks logo FreshBooks

The ideal accounting software for small business owners.
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  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • FreshBooks Landing page
    Landing page //
    2021-11-01

Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

FreshBooks videos

+ Add

FreshBooks Review and Pricing for 2019

More videos:

  • Review - Freshbooks Review: Pros, Cons, and Alternatives
  • Review - FreshBooks Review and Getting Started
  • Review - Freshbooks Review (in 2020)
  • Review - Freshbooks Review - What I think after 2 years of using Freshbooks
  • Review - QuickBooks vs FreshBooks (in 2021)
  • Review - Freshbooks Review (Why I left 🤦 and came Back 😃 in 2022)
  • Review - QuickBooks vs FreshBooks - Which One Is Winner? (2022)

Category Popularity

0-100% (relative to Salesforce Service Cloud and FreshBooks)

Salesforce Service Cloud

FreshBooks

Help Desk
100 100%
Help Desk
0% 0
Accounting
0 0%
Accounting
100% 100
Customer Support
100 100%
Customer Support
0% 0
Bookkeeping
0 0%
Bookkeeping
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and FreshBooks

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

FreshBooks Reviews

Top 9 NetSuite Alternative Software for Professional Services
Like Xero and QuickBooks, FreshBooks can be a good alternative to NetSuite for users looking for essential financial features. It’s an affordable option for streamlining financial processes and client billing. However, a notable downside frequently mentioned in reviews is issues with customer support, especially response times.
Source: productive.io
5 Best Alternatives to QuickBooks Accounting Software
FreshBooks has three pricing plans with monthly charges ranging from $15 to $55, depending on the number of clients and required features. It also features a custom plan for large businesses. The company periodically offers discount promotions as well, availing its pricing tiers for up to 50% off the nominal cost. FreshBooks’s costs and plans are quite similar to those of...
Source: www.businessnewsdaily.com
The 8 Best QuickBooks Alternatives for Small Businesses
FreshBooks requires little in the way of setup, so you can be up and running in minutes. It is best suited for freelancers and sole proprietors. FreshBooks offers a self-employed plan, along with a teams plan for small businesses with multiple users. As an added bonus, FreshBooks includes a highly intuitive interface that even computer novices will be comfortable with.
Source: www.fool.com
7 Best QuickBooks Alternatives for Small Businesses
If you’re worried about getting stuck on an issue with the software and having to wade through pages of online FAQs to try to solve the problem yourself, don’t be. FreshBooks has excellent customer-service associates who respond quickly to your questions, often replying to emails within 90 minutes and to phone calls within three rings.
Source: www.fundera.com
20 best accounting software tools
If you’re looking for a free alternative to the more expensive accounting tools such as QuickBooks and FreshBooks, you can try Wave Accounting – you’ll get a cost-effective invoicing and accounting app that allows card processing and handling payroll.
Source: clockify.me

Social recommendations and mentions

Based on our record, FreshBooks seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

FreshBooks mentions (3)

  • How do your employees/subcontractors track time?
    Do you want to tie contractor's logged time to specific clients and projects? I was using a PHP application installed on my own server for years and the developer seems to have all but abandoned it so I've been looking for alternatives. I'm currently testing out Freshbooks and after about a month using it, here are my observations:. Source: over 1 year ago
  • How to bill your clients?
    Take a look at dubsado.com and freshbooks.com for ideas. Source: over 1 year ago
  • Good time tracking/invoice software
    Maybe try freshbooks.com, been using them with a company we do business with and hasn't let me down. Also looks like they have time tracking software. Source: almost 3 years ago

What are some alternatives?

When comparing Salesforce Service Cloud and FreshBooks, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Xero - Xero is online accounting for your small business.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

QuickBooks - Business runs better with QuickBooks, the #1 accounting solution for small business.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zoho Books - Smart Accounting for Growing Business

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