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Salesforce Service Cloud VS ePowerCenter

Compare Salesforce Service Cloud VS ePowerCenter and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

ePowerCenter logo ePowerCenter

Cloud-based CRM software for contact center agents
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • ePowerCenter Landing page
    Landing page //
    2023-09-21

Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

ePowerCenter videos

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Category Popularity

0-100% (relative to Salesforce Service Cloud and ePowerCenter)

Salesforce Service Cloud

ePowerCenter

Help Desk
93 93%
Help Desk
7% 7
Customer Support
96 96%
Customer Support
4% 4
Business & Commerce
0 0%
Business & Commerce
100% 100
Customer Service
100 100%
Customer Service
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and ePowerCenter

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

ePowerCenter Reviews

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What are some alternatives?

When comparing Salesforce Service Cloud and ePowerCenter, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Hubspot Service Hub - HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Service Creatio - The Omnichannel Customer Service and Support

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Vtiger Help Desk - Vtiger Help Desk provides multi-channel helpdesk solution.

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