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Salesforce Service Cloud VS Conversica

Compare Salesforce Service Cloud VS Conversica and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Conversica logo Conversica

The homepage of Conversica Setup, Conversica at Tonkin Toyota. Read more about Conversica.
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • Conversica Landing page
    Landing page //
    2023-06-18

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

Conversica videos

+ Add

How Conversica Uses Conversica

More videos:

  • Review - Understanding Conversica Lead Statuses
  • Demo - Short Demo of a Conversica Conversation

Category Popularity

0-100% (relative to Salesforce Service Cloud and Conversica)

Salesforce Service Cloud

Conversica

Help Desk
100 100%
Help Desk
0% 0
CRM
0 0%
CRM
100% 100
Customer Support
100 100%
Customer Support
0% 0
Sales
0 0%
Sales
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and Conversica

Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
Source: www.bolddesk.com
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Conversica Reviews

We have no reviews of Conversica yet.
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What are some alternatives?

When comparing Salesforce Service Cloud and Conversica, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Drift - A messaging app that helps you grow your business.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Clari - Clari is a predictive analytics platform for sales people.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Saleswhale - Saleswhale uses AI to engage every lead over email, qualify them, and identify leads that are ready to buy.

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