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Salesforce Essentials VS Zendesk Support

Compare Salesforce Essentials VS Zendesk Support and see what are their differences

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Salesforce Essentials logo Salesforce Essentials

Salesforce Essentials is a company that focuses on customer relationship management and eliminates the use of spreadsheets for data analysis.

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • Salesforce Essentials Landing page
    Landing page //
    2023-07-10
Not present

Salesforce Essentials videos

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Salesforce Essentials Review

More videos:

  • Review - Salesforce Essentials Review: Packed with features
  • Review - Salesforce Essentials vs Professional

Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to Salesforce Essentials and Zendesk Support)

Salesforce Essentials

Zendesk Support

CRM
71 71%
CRM
29% 29
Customer Support
18 18%
Customer Support
82% 82
Help Desk
22 22%
Help Desk
78% 78
Customer Service
0 0%
Customer Service
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Essentials and Zendesk Support

Salesforce Essentials Reviews

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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing Salesforce Essentials and Zendesk Support, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Zoho Desk - Industry's first context-aware Helpdesk Software

Pobuca Connect - Connect with your contacts.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Pipeliner CRM - Pipeliner CRM empowers small to medium-sized sales teams to close more deals and lower risk. Implementation and training are a breeze. Mac & Windows.

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