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Salesforce Data.com VS HelpScout

Compare Salesforce Data.com VS HelpScout and see what are their differences

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Contents:
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  2. » Reviews
  3. » Alternatives

Salesforce Data.com logo Salesforce Data.com

Data.com provides company profiles and contact information across millions of businesses worldwide.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Salesforce Data.com Landing page
    Landing page //
    2019-12-25
  • HelpScout Landing page
    Landing page //
    2023-07-14

Category Popularity

0-100% (relative to Salesforce Data.com and HelpScout)

Salesforce Data.com

HelpScout

Customer Data Enrichment
100 100%
Customer Data Enrichment
0% 0
Customer Support
0 0%
Customer Support
100% 100
AI
100 100%
AI
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Salesforce Data.com and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Data.com and HelpScout

Salesforce Data.com Reviews

We have no reviews of Salesforce Data.com yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Salesforce Data.com should be more popular than HelpScout. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Salesforce Data.com mentions (7)

  • how can I find out what security solutions or vendors a company uses?
    Salesforce has a source called data.com. Source: over 1 year ago
  • What do I need? Got this progressive press free with a lot of shell plates but nothing else. Just getting into reloading!
    As to a normal "reloading" manual, IMHO the people that parrot this are about as worthless as they come. Welcome to 2022 where everyone that makes powder or bullets has load information on line. You have places like loaddata.com that have tons of information on line (pay site) you have things like quick load (not 2022 more like windows 3.1) and it is also a fantastic tool. Source: over 1 year ago
  • In your opinion, what makes a great Solution Architect?
    I'm not implementing Genie, and I will die on that hill, just liked lighting out, backup and restore, data.com, work.com, NFT Cloud. Source: over 1 year ago
  • How tf is anyone buying a home here
    Nah, I'm just bad at math and trying to not make a horrible finanical decision based on a bunch of free online calculators and city data.com pages. Source: about 2 years ago
  • which part of austin is generally safer? North South East?
    City data.com is where I get my stats and they disagree with you. Ny, Boston, Seattle, Salt Lake, Pittsburg, San Diego all have less violent crime, and these are all comparing 2019 numbers. We both know Austin has had huge increases in those times. Higher increases than almost any other city. Lots of cities have had bad increases but in 2021 we are breaking records for the city. Austin does feel safe I agree, but... Source: over 2 years ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Salesforce Data.com and HelpScout, you can also consider the following products

FullContact - Put the power of full contact information into your web or mobile apps.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Verato - Verato provides SaaS solutions to update, clean, and connect customer identity in a whole new way.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MailGet Enricher - MailGet Enricher is a lead enrichment software which transforms any email address into complete person’s profile.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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