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Salesforce Community Cloud VS Higher Logic

Compare Salesforce Community Cloud VS Higher Logic and see what are their differences

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Salesforce Community Cloud logo Salesforce Community Cloud

Salesforce Community Cloud is an online community platform.

Higher Logic logo Higher Logic

Private, secure online communities that stimulate conversation and ignite engagement.
  • Salesforce Community Cloud Landing page
    Landing page //
    2023-06-23
  • Higher Logic Landing page
    Landing page //
    2022-12-22

Salesforce Community Cloud features and specs

  • Customization
    Salesforce Community Cloud allows for extensive customization to meet specific business needs, including branding and personalized user experiences.
  • Integration
    It integrates seamlessly with other Salesforce products and third-party applications, providing a cohesive ecosystem for business operations.
  • User Engagement
    The platform offers numerous tools to boost user engagement, such as forums, Q&A, and CRM data integration, facilitating better customer and partner relationships.
  • Mobile Accessibility
    Community Cloud is accessible on mobile devices, allowing users to stay connected and engaged regardless of their location.
  • Scalability
    The platform can scale with your business, supporting everything from small communities to large, enterprise-level deployments.
  • Analytics
    It provides robust analytics and reporting features to help track user activity and community health.
  • Security
    Backed by Salesforce's robust security measures, Community Cloud ensures that your data and user interactions are secure.

Possible disadvantages of Salesforce Community Cloud

  • Cost
    The pricing can be on the higher side, especially for small to medium-sized businesses, potentially making it less accessible for some organizations.
  • Complexity
    Customization and configuration can be complex and may require a steep learning curve or the need to hire specialized Salesforce consultants.
  • Integration Challenges
    While integration capabilities are strong, integrating with non-Salesforce systems can sometimes be challenging and require additional middleware.
  • Dependence on Internet Connectivity
    Like all cloud-based services, Salesforce Community Cloud requires a reliable internet connection to operate effectively, which could be a limitation in areas with poor connectivity.
  • Limited Offline Capabilities
    Offline functionality is limited, which means users may have restricted access to the community when they are not connected to the internet.
  • Customization Constraints
    While customization is a strength, there are also inherent limitations within the platform that might restrict certain unique business requirements.

Higher Logic features and specs

  • Comprehensive Community Management
    Higher Logic offers a robust set of tools for managing online communities, including engagement tracking, member segmentation, and personalized communication.
  • Automation Capabilities
    The platform enables automation of many community management tasks such as sending welcome messages and nudges, saving time and maintaining consistent communication.
  • Analytics and Reporting
    Higher Logic provides powerful analytics and reporting features to monitor community engagement, understand user behavior, and track key performance metrics.
  • Integration Options
    Higher Logic integrates with a wide range of third-party applications, including CRM, AMS, and email marketing platforms, enhancing its utility and flexibility.
  • Customizable User Experience
    The platform offers extensive customization options, allowing organizations to tailor the user experience and interface to fit their branding and community needs.

Possible disadvantages of Higher Logic

  • Steep Learning Curve
    Due to its comprehensive feature set, new users may find Higher Logic challenging to learn and fully utilize without extensive training.
  • Cost Considerations
    Higher Logic can be relatively expensive compared to other community management software, which might be prohibitive for small organizations or those with limited budgets.
  • Complex Setup Process
    The initial setup and implementation can be complex and time-consuming, requiring significant investment in terms of time and resources.
  • Support Quality
    Some users have reported issues with the quality and responsiveness of Higher Logic’s customer support, which can be frustrating when dealing with technical problems.
  • Limited Mobile App Functionality
    The mobile app experience may not be as robust or user-friendly as the desktop version, potentially hindering engagement for mobile users.

Analysis of Salesforce Community Cloud

Overall verdict

  • Overall, Salesforce Community Cloud is highly regarded as a good solution for businesses that need to create powerful and integrated customer or partner portals. Its comprehensive features, scalability, and integration capabilities with other Salesforce products make it an excellent choice for those already invested in the Salesforce ecosystem.

Why this product is good

  • Salesforce Community Cloud is considered a robust and versatile platform for creating online communities. It provides a range of features such as customizable templates, integration with Salesforce's CRM, and tools for collaboration, engagement, and customer support. Its ability to tailor portals to suit various business needs makes it a strong choice for companies looking to enhance customer and partner interactions while leveraging data-driven insights from Salesforce.

Recommended for

  • Businesses seeking to build dedicated customer or partner communities
  • Organizations already using Salesforce CRM and looking for seamless integration
  • Companies wanting to enhance customer engagement and support through structured online portals
  • Enterprises focusing on collaboration and communication with external stakeholders

Analysis of Higher Logic

Overall verdict

  • Higher Logic is considered a good platform for organizations seeking to build vibrant communities and enhance engagement through strategic communication and automation. It is well-suited for associations, non-profits, and businesses looking to foster deeper relationships with their audiences.

Why this product is good

  • Higher Logic is regarded as a strong platform due to its robust suite of community engagement, communication, and marketing automation tools designed to enhance customer and member interactions. It offers customizable solutions that cater to the specific needs of various organizations, particularly those that need to engage audiences or build communities. The platform's integration capabilities with other software systems and its comprehensive analytics features are additional reasons for its positive reception.

Recommended for

    Organizations aiming to create strong customer or member communities, associations looking for ways to engage with their members effectively, non-profits seeking to enhance donor communication and involvement, and businesses interested in leveraging community-driven marketing and engagement strategies.

Salesforce Community Cloud videos

+ Add

How to prepare for Salesforce Community Cloud Consultant ?

More videos:

  • Demo - Salesforce Community Cloud Demo

Higher Logic videos

+ Add

Higher Logic Product Overview

More videos:

  • Review - Higher Logic's New Admin Experience

Category Popularity

0-100% (relative to Salesforce Community Cloud and Higher Logic)

Salesforce Community Cloud

Higher Logic

Project Management
29 29%
Project Management
71% 71
Forums And Forum Software
28 28%
Forums And Forum Software
72% 72
Community Management
44 44%
Community Management
56% 56
Community Platform
0 0%
Community Platform
100% 100

User comments

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What are some alternatives?

When comparing Salesforce Community Cloud and Higher Logic, you can also consider the following products

vBulletin - Build a community website with the leading forum software, vBulletin 5 Connect, or in the cloud on vB Cloud!

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

NationBuilder - The world's first platform for leaders, handcrafted from scratch to help you grow your community and lead them to action.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

Mobilize - Mobilize is a scalable messaging app built for large groups.

Slack - A messaging app for teams who see through the Earth!

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