Software Alternatives & Reviews

SafeUTM by SafeDNS VS Request Tracker

Compare SafeUTM by SafeDNS VS Request Tracker and see what are their differences

SafeUTM by SafeDNS logo SafeUTM by SafeDNS

Software firewall. Hardware independent

Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system
Not present

All-in-one solution. Firewall And Intrusion Prevention System, VPN Server, Application Control, Content Filtering and more

  • Request Tracker Landing page
    Landing page //
    2023-07-30

SafeUTM by SafeDNS features and specs

  • PS & IDS systems: yes
  • Content Filtering: 145 categories

Request Tracker features and specs

No features have been listed yet.

SafeUTM by SafeDNS videos

SafeUTM Demo. Dashboard overview

Request Tracker videos

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

Category Popularity

0-100% (relative to SafeUTM by SafeDNS and Request Tracker)
Cyber Security
100 100%
0% 0
Customer Support
0 0%
100% 100
Security & Privacy
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using SafeUTM by SafeDNS and Request Tracker. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Request Tracker seems to be more popular. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SafeUTM by SafeDNS mentions (0)

We have not tracked any mentions of SafeUTM by SafeDNS yet. Tracking of SafeUTM by SafeDNS recommendations started around Nov 2022.

Request Tracker mentions (21)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 11 months ago
  • FastCGI issue with Nginx on Rocky Linux 9
    I am in the process of setting up Request Tracker on Rocky 9.1. I am using Nginx as my web server. I need to use FastCGI to hand off the web requests from the Nginx frontend to the RT Perl backend via FastCGI. I have followed the manual install instructions on the RT wiki to do this however it does not work. Nginx is complaining there is no FastCGI server to connect to. Source: about 1 year ago
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What are some alternatives?

When comparing SafeUTM by SafeDNS and Request Tracker, you can also consider the following products

Untangle NG Firewall - Untangle NG Firewall filters traffic based on IP address, protocol and port, which enables administrators to designate which systems and services (HTTP, FTP, etc.) are publicly available.

osTicket - osTicket is a widely-used open source support ticket system.

PhishGrid - Free Phishing Simulation and Awareness Platform. PhisaaS (Phishing Simulation as Service) - you just need to share your employees information.  We do the rest.

Zammad - The Zammad - Help Desk and Ticket System - Community Page

MyCompliance Cloud - MyCompliance Cloud is a cyber security awareness training platform that helps organizations manage the data privacy and security obligations currently facing them.

Redmine - Flexible project management web application