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REVE Chat VS User.com

Compare REVE Chat VS User.com and see what are their differences

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REVE Chat logo REVE Chat

REVE Chat is a multi-channel cloud-based live chat software that provides instant assistance to your website visitors for better customer service and boosts sales conversions.

User.com logo User.com

A marketing automation platform to enhance personalized communication and streamline business processes. Improve sales, customer success, and marketing processes with a single automation tool.
  • REVE Chat Landing page
    Landing page //
    2023-08-22

REVE Chat is an Omni channel live chat and customer engagement platform that provides real time assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, chatbots, Video Chat, Facebook Messenger, Viber, Telegram, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, and Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.

Key Features • Voice/ Video Chat: Talk to your customers using voice/ video chat right inside your web or mobile apps with click to call solution. • Co-browsing: Provide real time assistance and remote support to your website visitors and customers screen in real time. • Facebook Messenger: Chat with your Facebook customers using REVE Chat from single dashboard. • Viber Messaging: Chat with your customers on Viber messaging using your public account from single dashboard. • Telegram Messaging: Engage with your customers on Telegram app with REVE Chat from single dashboard. • Screen sharing: Support your website visitors in real time and help them to navigate the website with screen sharing.

  • User.com Landing page
    Landing page //
    2020-02-13

User.com is an all-in-one Marketing Automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place.

Interested in Marketing Automation? Get access to our Free 14-day trial with no upfront payment.

We offer various integrations - Easily connect to Google Tag Manager, Zapier, Segment, Google Analytics, Wordpress, Magento, PrestaShop, JavaScript, CSV, Gmail, Freshmail, Email Labs, plus a range of many more! For a full list, see our integrations page for more information.

As a real-time customer and user engagement tool for small and large businesses alike, User.com is designed to maximize conversion rates and grow user satisfaction.

With intuitive drag & drop tools, you can build marketing automation processes, marketing campaigns and create automated action paths that will continuously engage your customers. Use Triggers, Conditions, and Actions to deliver personalized messages to your users at the right time.

REVE Chat

Website
revechat.com
Pricing URL
Official REVE Chat Pricing
$ Details
-
Platforms
Browser Windows iOS Android Mac OSX Linux
Release Date
2014 January
Edit details

User.com

Website
user.com
Pricing URL
-
$ Details
paid Free Trial
Platforms
Browser Cloud
Release Date
2015 January
Edit details

REVE Chat features and specs

  • Comprehensive Omnichannel Support
    REVE Chat supports multiple communication channels like live chat, voice and video calls, Facebook Messenger, Viber, and others, allowing businesses to connect with their customers through their preferred platforms.
  • Chatbot Integration
    REVE Chat offers chatbot capabilities that can help automate responses to common queries, thereby reducing the load on human agents and ensuring 24/7 support.
  • Co-browsing and Video Chat
    Provides advanced customer support tools such as co-browsing, which allows support agents to guide users through website navigation, and video chat for more personalized interactions.
  • Real-time Visitor Analytics
    Offers real-time analytics to monitor visitor activities on your website. This can help in understanding customer behavior, which can be used to tailor support and marketing strategies.
  • Multi-language Support
    Supports multiple languages which makes it easier to cater to a global customer base.

Possible disadvantages of REVE Chat

  • Pricing Complexity
    The pricing structure can be somewhat complex, especially for businesses that require multiple features. This complexity can make it difficult for smaller businesses to gauge the cost-effectiveness of the platform.
  • Customization Limitations
    While offering a variety of features, the platform may have limitations in terms of customization when compared to competitors like Intercom or Zendesk.
  • Learning Curve
    The range of features and tools might require a steep learning curve for new users, especially those who are not technically inclined.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as lag in response times or connectivity problems during peak times.
  • Integration Challenges
    Although REVE Chat offers various integration options, integrating with custom or less commonly-used software solutions might require additional development effort.

User.com features and specs

  • Free Trial
    14-day free trial, no credit card required
  • Integrations
  • Analytics and Reporting
  • Easy to Set-up and use

Analysis of REVE Chat

Overall verdict

  • REVE Chat is generally considered a good live chat and customer engagement tool.

Why this product is good

  • It offers a wide range of features including live chat, voice and video chat, proactive chat, co-browsing, screen sharing, and chatbot integration. Its user-friendly interface and multi-channel capabilities make it suitable for businesses aiming to improve customer support and engagement.

Recommended for

    REVE Chat is recommended for small to medium-sized businesses seeking to enhance customer support and engagement through multi-channel communication. It's ideal for companies looking to integrate AI chatbots and other automated solutions into their customer service operations.

Analysis of User.com

Overall verdict

  • User.com is considered a good choice, particularly for small to medium-sized businesses looking for a user-friendly and versatile automation tool. Its strong focus on customer engagement and communication makes it a valuable asset for companies seeking to enhance customer relationships.

Why this product is good

  • User.com is a platform that offers a suite of customer engagement and marketing automation tools. It is generally well-regarded for its ease of use, comprehensive feature set, including CRM functionality, email marketing, chatbots, and more. Its integration capabilities and customization options make it appealing for businesses aiming to improve customer communication and streamline marketing efforts.

Recommended for

  • Small to medium-sized businesses
  • Marketing teams seeking automation solutions
  • Businesses needing integrated CRM and email marketing capabilities
  • Companies aiming to improve customer engagement

REVE Chat videos

+ Add

REVE Chat Screen Sharing Review

More videos:

  • Tutorial - How to Integrate and Getting Started with REVE Chat
  • Review - REVE CHAT

User.com videos

+ Add

Marketing Automation Software | User.com Overview

More videos:

  • Review - The Startup Branding Journey at User.com

Category Popularity

0-100% (relative to REVE Chat and User.com)

REVE Chat

User.com

Customer Support
14 14%
Customer Support
86% 86
Live Chat
100 100%
Live Chat
0% 0
Business & Commerce
0 0%
Business & Commerce
100% 100
Customer Service
100 100%
Customer Service
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare REVE Chat and User.com

REVE Chat Reviews

We have no reviews of REVE Chat yet.
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User.com Reviews

"Pay 880$ per month" - Intercom
User.com seems expensive. Only makes sense if you run a biz with high price point / few profiles stored in your CRM. Def also doesn’t work for b2c for the same reason. I usually try to avoid solutions that price based on number of contacts (ditto ESPs).
Source: www.indiehackers.com
The 36 Best Marketing Automation Tools to Use in 2020
User.com is a new player in the marketing automation field that started as a customer messaging platform, but now it does a lot more than that. User.com is an affordable alternative to the big guys like Intercom and Active Campaign that offers:
Source: encharge.io

What are some alternatives?

When comparing REVE Chat and User.com, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

TextUs - TextUs is the leading businesses texting platform for professionals.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

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