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Retently VS Qualtrics

Compare Retently VS Qualtrics and see what are their differences

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Retently logo Retently

Measure and Improve Customer Satisfaction.

Qualtrics logo Qualtrics

Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.
  • Retently Landing page
    Landing page //
    2023-08-17

Send a Net Promoter Score survey to your clients and start gathering, analyzing and acting on the received customer feedback.

  • Qualtrics Landing page
    Landing page //
    2023-07-27

Retently features and specs

  • Comprehensive NPS Surveys
    Retently offers comprehensive Net Promoter Score (NPS) surveys that allow businesses to gauge customer satisfaction and loyalty effectively.
  • Automated Feedback Loops
    The platform allows for automated feedback loops which can streamline the process of gathering and analyzing customer feedback without requiring constant manual intervention.
  • Advanced Segmentation
    Retently provides advanced segmentation options, enabling businesses to analyze feedback from specific customer segments, helping to tailor responses and improve targeted areas.
  • User-Friendly Interface
    The platform features an intuitive and user-friendly interface, making it easy for users to navigate and utilize the various features without extensive training.
  • Integration Capabilities
    Retently integrates with various CRM and marketing tools, facilitating seamless data flow between different platforms and centralizing customer feedback.

Possible disadvantages of Retently

  • Cost Consideration
    The platform may be cost-prohibitive for smaller businesses or startups with limited budgets, especially given the advanced features it offers.
  • Customization Limitations
    Some users have reported limitations in customization options for surveys and reports, which could be a drawback for businesses with specific needs.
  • Learning Curve
    Despite its user-friendly interface, there is still a learning curve associated with mastering all the features and making the most out of the platform.
  • Response Rate Dependency
    The effectiveness of the insights derived from Retently is dependent on the response rate of the surveys, which can sometimes be challenging to maintain.
  • Advanced Feature Complexity
    The advanced features, while powerful, can be complex and may require significant time investment to fully leverage their potential capabilities.

Qualtrics features and specs

  • User-Friendly Interface
    Qualtrics offers an intuitive, easy-to-navigate interface that simplifies survey creation, data collection, and analysis.
  • Customization Options
    The platform provides extensive customization options for surveys, allowing users to tailor questions, appearance, and logic to meet specific needs.
  • Advanced Analytics
    Qualtrics includes powerful analytics tools that can generate actionable insights from data through various analysis techniques and reporting features.
  • Integration Capabilities
    The platform supports integration with numerous third-party applications, enhancing its utility and enabling seamless data flow between systems.
  • Strong Support and Resources
    Qualtrics offers robust customer support and a wealth of resources, including tutorials, webinars, and a comprehensive knowledge base.
  • Scalability
    The platform can efficiently handle a large volume of responses, making it suitable for both small-scale and enterprise-level projects.

Possible disadvantages of Qualtrics

  • Cost
    Qualtrics can be expensive, especially for small businesses or individual users, as pricing is typically aimed at larger organizations.
  • Learning Curve
    While the interface is user-friendly, mastering the more advanced features and functionalities can require significant time and effort.
  • Limited Free Version
    The free version of Qualtrics offers limited functionality compared to the paid versions, which may not meet the needs of all users.
  • Complexity for Simple Surveys
    For very basic survey needs, Qualtrics might be overkill due to its extensive features and complexity.
  • Dependent on Internet Connectivity
    As a web-based platform, Qualtrics requires a stable internet connection, which might be a limitation in areas with poor connectivity.

Analysis of Retently

Overall verdict

  • Overall, Retently is a solid choice for companies seeking to understand and enhance their customer experience. Its robust features, user-friendly interface, and responsive customer support make it a valuable tool for businesses aiming to leverage customer feedback effectively.

Why this product is good

  • Retently is considered a good option because it offers comprehensive tools for collecting and analyzing customer feedback through Net Promoter Score (NPS) surveys. It provides customizable surveys, detailed analytics, and integration capabilities with various platforms, making it a versatile choice for businesses looking to measure and improve customer satisfaction.

Recommended for

  • Small to medium-sized businesses seeking to implement or improve their NPS surveys.
  • Companies looking for detailed analytics and reporting capabilities to better understand customer feedback.
  • Organizations that require seamless integration with existing platforms like CRM or marketing tools.

Analysis of Qualtrics

Overall verdict

  • Qualtrics is generally regarded as a good platform, especially for medium to large enterprises that require detailed analytics and reporting. It is praised for its versatility, scalability, and the depth of customization it offers, making it suitable for various types of research and feedback collection initiatives.

Why this product is good

  • Qualtrics is considered a strong platform due to its comprehensive suite of features for experience management. It offers tools for conducting surveys, managing customer relations, employee and product experience, as well as brand experience. The platform is known for its robust analytical capabilities, ease of use, and ability to integrate with other software. These attributes make it a preferred choice for organizations looking to gather actionable insights.

Recommended for

  • Businesses seeking to improve customer experience
  • Organizations looking to enhance employee engagement
  • Marketing teams focusing on brand experience
  • Product teams aiming for detailed product feedback
  • Academics conducting research that requires sophisticated survey tools

Category Popularity

0-100% (relative to Retently and Qualtrics)

Retently

Qualtrics

Customer Feedback
16 16%
Customer Feedback
84% 84
Surveys
2 2%
Surveys
98% 98
Forms And Surveys
0 0%
Forms And Surveys
100% 100
User Feedback
100 100%
User Feedback
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Retently and Qualtrics

Retently Reviews

10 Best Customer Feedback Tools in 2024 – Comparison | Updated List
Retently is a popular customer feedback tool that concentrates primarily on measuring and improving customer satisfaction and loyalty through NPS surveys. The software drives in-depth NPS insights, delivering advanced analytics & reporting tools and audience segmentation. It also allows users to split customers into different groups to discover how customer satisfaction...
Source: www.surveysensum.com
Customer Loyalty Program Software and Apps
Retently provides Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) software for your team. You can use it to combine email, web pop ups, and messengers to reach your customers on the channels they’re most likely to engage. In addition, you can analyze sentiment, easily spot trends, and understand the key drivers impacting the customer...
Source: influencermarketinghub.com

Qualtrics Reviews

Is Simplesat better than Qualtrics for customer feedback collection & analysis?
Beyond customer feedback, Qualtrics provides a comprehensive suite of tools for customer experience management, market research, and advanced data analytics. For organizations that leverage Qualtrics’ full range of features, the investment can be well worth it. However, for teams focused primarily on survey collection and analysis, this premium price tends to be too much.
Source: www.simplesat.io
18 Best Culture Amp Alternatives and Competitors of 2024
Qualtrics considers the entire work experience when assessing employee engagement. It measures engagement, discovers pain points, and so on with strong survey tools and data. Qualtrics lets firms provide workers with a memorable experience with every interaction.
Source: www.thrivesparrow.com
10 SurveyMonkey Alternatives and Competitors in 2024
Qualtrics simplifies the process of creating, analyzing, and deriving insights from data. Trusted by millions, Qualtrics is the go-to solution for businesses and institutions worldwide. Its versatile web-based research platform empowers organizations to gather valuable information.
Source: clickup.com
10 Best Customer Feedback Tools in 2024 – Comparison | Updated List
Qualtrics is one of the most famous experience management companies and has intelligent user feedback tools in its array. It allows you to collect feedback at every meaningful touchpoint and instantly interpret their comments. Using Qualtrics, you can start conversations with customers on any channel and convert their feedback into insights that help improve customer...
Source: www.surveysensum.com
Typeform Alternatives: Tools for Surveys, Forms, and Quizzes
Qualtrics is a survey tool designed for enterprises. This means their pricing is less competitive than that of Typeform. Qualtrics also requires a higher level of sophistication, and there is a steeper learning curve to using the tool.
Source: survicate.com

Social recommendations and mentions

Based on our record, Qualtrics seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Retently mentions (0)

We have not tracked any mentions of Retently yet. Tracking of Retently recommendations started around Mar 2021.

Qualtrics mentions (12)

  • Ask HN: Who is hiring? (March 2025)
    Qualtrics | Software Engineers | Seattle, Mexico City, Krakow | Full-Time | Hybrid | http://qualtrics.com/ Qualtrics is the leader in experience management, helping businesses improve customer, employee, product, and brand experiences through AI-driven insights and real-time feedback. Here are the roles available: Senior Engineer. - Source: Hacker News / 3 months ago
  • Qualtrics studies don't load unless you use incognito mode
    I use Adblock Plus on Firefox, and what I had to do was add qualtrics.com to the "Allowlisted websites" area. Source: almost 2 years ago
  • /r/mturk Daily Discussion - June 01, 2023
    I had the same problem. It looks like it was related to my ad blocker (I use Adblock Plus). Adding qualtrics.com to its allowed list resolved the issue. Source: about 2 years ago
  • Ad Blocker
    It doesnt matter really, However in some HIT's an ad blocker can actually keep the page from loading. I had a few instances where the page loaded nothing because I guess the ad blocker detected it as an ad. You can always whitelist worker.mturk.com and also qualtrics.com links in your ad blocker and still keep the ad blocker on. I use Ublock origin and I have the same links whitelisted so the ad blocker doesnt... Source: about 2 years ago
  • Benin Objects of Brighton Museum - Survey
    My blockers seem to hate qualtrics.com. Source: about 2 years ago
View more

What are some alternatives?

When comparing Retently and Qualtrics, you can also consider the following products

Delighted - The fastest and easiest way to gather actionable feedback from your customers

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Google Forms - Simple web forms from Google.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

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