Software Alternatives, Accelerators & Startups
Register | Login

ResQ Labs VS Jira Service Desk

Compare ResQ Labs VS Jira Service Desk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ResQ Labs logo ResQ Labs

Manage and resolve incidents in Slack.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • ResQ Labs Landing page
    Landing page //
    2023-04-24

ResQ is a Slack app that facilitate communication and incident responses all through incident channels. After the incident is over, engineers perform postmortems (retrospectives) using the web dashboard to ensure lessons are learned.

Managers and stakeholders also have insight on current and past incidents via the ResQ web dashboard. Data from ResQ can be used to improve your company's DORA metrics. ​

  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

ResQ Labs features and specs

  • Resolve incidents in Slack: Yes
  • Postmortems / Restrospectives: Yes
  • Insight: Yes

Jira Service Desk features and specs

No features have been listed yet.

ResQ Labs videos

No ResQ Labs videos yet. You could help us improve this page by suggesting one.

+ Add video

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to ResQ Labs and Jira Service Desk)

ResQ Labs

Jira Service Desk

Incident Management
100 100%
Incident Management
0% 0
Help Desk
0 0%
Help Desk
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

Share your experience with using ResQ Labs and Jira Service Desk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare ResQ Labs and Jira Service Desk

ResQ Labs Reviews

We have no reviews of ResQ Labs yet.
Be the first one to post

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

What are some alternatives?

When comparing ResQ Labs and Jira Service Desk, you can also consider the following products

FireHydrant.io - FireHydrant helps teams organize and remedy incidents quickly when their system experience disruptions.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

incident.io - Create, manage and resolve incidents directly in Slack. Leave the rest to us.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Rootly - Rootly helps build a consistent incident response process by automating manual admin work like creating incident channels, Jira tickets, Zoom rooms, and generating postmortem timelines, all from within Slack.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Loading...