Request Tracker
osTicket
Zammad
Redmine
Freshdesk
Jira
JitBit Helpdesk
Zendesk
SuperOps.ai
Atera
NinjaOne
Kaseya VSA
ConnectWise Automate
Datto RMM
HaloPSA
Datto
SuperOps.ai is the only PSA-RMM platform powered by intelligent automation and thoughtfully crafted for the new-age MSP. The platform also helps MSPs manage their projects, clients, and IT documents from a single place.
With features like Asset, Policy, Patch, and Client management, SuperOps.ai is on a mission to build the next-gen MSP platform that bridges the gap between internal IT and MSPs
Request Tracker SuperOps.aiBased on our record, Request Tracker seems to be a lot more popular than SuperOps.ai. While we know about 22 links to Request Tracker, we've tracked only 2 mentions of SuperOps.ai. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / 24 days ago
At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 9 months ago
Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 11 months ago
I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 12 months ago
We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 12 months ago
Chris from SuperOps.ai here. I would definitely suggest you to have a look at SuperOPs PSA&RMM platform as you are looking an affordable and modern solution to kick start your business. We do also have special offers for the start up. So feel free to take a free demo with us today!. Source: over 2 years ago
Bluetrait.io might be something to look into (Free for the first 50 endpoints as well). I had it set up for Screen Connect integration as an initial agent task after first install. superops.ai also has Screen Connect integration. Source: over 2 years ago
osTicket - osTicket is a widely-used open source support ticket system.
Atera - Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster.
Zammad - The Zammad - Help Desk and Ticket System - Community Page
NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.
Redmine - Flexible project management web application
Kaseya VSA - Kaseya VSA is a software used in remote monitoring, information technology management, cloud-based and network security resolution that gives functionalities and tools to IT enterprises and Managed Service Providers (MSP) to enable systems to become…
