Based on our record, Request Tracker should be more popular than pfSense. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / about 1 month ago
At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 9 months ago
Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 11 months ago
I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: about 1 year ago
We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: about 1 year ago
Https://pfsense.org (netgate hardware is used in businesses). Source: over 1 year ago
I am having trouble seeing available packages, updating pkg, or getting a response from pfsense.org. Is anyone else seeing this or am I going to spend the rest of my day chasing bugs? Source: over 1 year ago
From the PIA Client to pfsense.org PING pfsense.org (208.123.73.69) from 10.6.112.128: 56 data bytes 64 bytes from 208.123.73.69: icmp_seq=0 ttl=49 time=49.455 ms 64 bytes from 208.123.73.69: icmp_seq=1 ttl=49 time=51.927 ms 64 bytes from 208.123.73.69: icmp_seq=2 ttl=49 time=49.333 ms 64 bytes from 208.123.73.69: icmp_seq=3 ttl=49 time=49.133 ms 64 bytes from 208.123.73.69: icmp_seq=4 ttl=49 time=49.027 ms ... Source: over 1 year ago
The above setup is critical to a reliable system. I'd use enterprise quality routers for a store and home connection. I personally use https://pfsense.org but there are many to choose from and several open source. Source: almost 2 years ago
What I would do is put that thing in DMZ and install a good router behind it like https://www.pfsense.org. No affiliation, just been my router for many years. There's also it's sibling https://opnsense.org. There are many, just get a enterprise quality router. Source: almost 2 years ago
osTicket - osTicket is a widely-used open source support ticket system.
MikroTik RouterOS - The main product of MikroTik is a Linux-based operating system known as MikroTik RouterOS.
Zammad - The Zammad - Help Desk and Ticket System - Community Page
OPNsense - OPNsense® you next open source firewall. Free Download. High-end Security Made Easy™. Offers Intrusion Prevention, Captive Portal, Traffic Shaping and more.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
OpenWrt - OpenWrt is an open-source firmware based on Linux for wireless routers