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Request Tracker VS OpsGenie

Compare Request Tracker VS OpsGenie and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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  2. » Videos
  3. » Reviews
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Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system

OpsGenie logo OpsGenie

Alerting and On-Call Management for Dev&Ops Teams
  • Request Tracker Landing page
    Landing page //
    2023-07-30
  • OpsGenie Landing page
    Landing page //
    2023-07-22

Request Tracker videos

+ Add

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

OpsGenie videos

+ Add

Webinar: Introduction to Opsgenie

More videos:

  • Review - Opsgenie: Reporting and Analytics
  • Review - Opsgenie's Post Incident Analysis Report

Category Popularity

0-100% (relative to Request Tracker and OpsGenie)

Request Tracker

OpsGenie

Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Incident Management
0 0%
Incident Management
100% 100

User comments

Share your experience with using Request Tracker and OpsGenie. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Request Tracker and OpsGenie

Request Tracker Reviews

We have no reviews of Request Tracker yet.
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OpsGenie Reviews

Best network monitoring tools of 2020: remote monitoring and management (RMM)
Another strong player in this field is OpsGenie. This operations management service is based in the cloud and its alert notifications extend to mobile as well as desktop, so you can receive network updates via email, SMS and voice calls no matter where you are.
Source: www.techradar.com
PagerDuty Alternatives
OpsGenie extends IT Operations Management to mobile devices. OpsGenie gets alerts from IT management systems and notify the users via iPhone/Android push notifications, email, text messages and voice to text phone calls. OpsGenie automates the notification process, empowering users to receive alert notifications and rapidly respond to them directly from OpsGenie apps.
Source: zapier.com

Social recommendations and mentions

Based on our record, Request Tracker seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Request Tracker mentions (22)

  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / 17 days ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 11 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 12 months ago
View more

OpsGenie mentions (0)

We have not tracked any mentions of OpsGenie yet. Tracking of OpsGenie recommendations started around Mar 2021.

What are some alternatives?

When comparing Request Tracker and OpsGenie, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

PagerDuty - Cloud based monitoring service

Zammad - The Zammad - Help Desk and Ticket System - Community Page

VictorOps - We make on-call suck less & help teams to solve problems faster.

Redmine - Flexible project management web application

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

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