Request Tracker
osTicket
Zammad
Redmine
Freshdesk
Jira
JitBit Helpdesk
Zendesk
Linear
Jira
Asana
Trello
Kitemaker
Shortcut
Aha
Notion
Request Tracker LinearBased on our record, Linear should be more popular than Request Tracker. It has been mentiond 121 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / 4 days ago
At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago
I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 11 months ago
My current company is using Basecamp. I don't like it; it feels very disorganized, with work scattered across many message boards, chats, kanban boards, etc. Instead of Agile, it uses Shape Up (https://basecamp.com/shapeup), which has a "no backlog" philosophy (https://basecamp.com/shapeup/2.1-chapter-07#no-backlogs). In this system, I feel like most customer-originated work simply gets ignored and forgotten =/... - Source: Hacker News / 22 days ago
Linear — Issue tracker with a streamlined interface. Free for unlimited members, up to 10MB file upload size, 250 issues (excluding Archive). - Source: dev.to / 3 months ago
This is the approach I use in most of my hobby projects. It's simpler, and faster and there are no loading screens. In my kindle-clippings-manager (https://github.com/karlosos/kindle_clippings_webapp) uses its sync engine to store the data in Web Storage. With optimistic updates, it feels like an offline app. You can read more about the sync engine here: - Source: Hacker News / 4 months ago
Https://linear.app/ He's the CEO "of" Linear, not a linear CEO :). - Source: Hacker News / 4 months ago
I can recommend Linear[0] No affiliation. Simply, I really like how it works, and its a great interface as well. Really gets out of your way, has solid integrations and a good API for building your own [0]: https://linear.app/. - Source: Hacker News / 7 months ago
osTicket - osTicket is a widely-used open source support ticket system.
Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.
Zammad - The Zammad - Help Desk and Ticket System - Community Page
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
Redmine - Flexible project management web application
Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.