Request Tracker
osTicket
Zammad
Freshdesk
Redmine
JitBit Helpdesk
Jira
Zendesk
Lattice
15Five
Small Improvements
7Geese
Leapsome
Officevibe
Culture Amp
Weekdone
Request Tracker LatticeBased on our record, Request Tracker should be more popular than Lattice. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / about 1 month ago
At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 9 months ago
Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 11 months ago
I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 12 months ago
We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: about 1 year ago
This sounds like https://lattice.com/ ...I don't think you'll be able to export company information outside of their systems. Everything on the company's dime belongs to them. Source: about 1 year ago
We use https://lattice.com/ for our people operations and managing 1:1s. Some suggested talking points they recommend include career growth, collaboration / teamwork, engagement / morale, feedback and productivity. Action items include setting growth areas and defining OKRs. - Source: Hacker News / over 1 year ago
I'm using Asana to track cross-collaborative projects and associated tasks. I'm using Notion for both informal note-taking and as an internal information repository. I use Lattice to track my quarterly goals and KPIs, as well as agendas for one-on-one meetings. - Source: dev.to / almost 3 years ago
osTicket - osTicket is a widely-used open source support ticket system.
15Five - 15Five software elevates the performance and engagement of employees by consistently asking questions and starting the right conversations.
Zammad - The Zammad - Help Desk and Ticket System - Community Page
Small Improvements - Human-friendly performance management that helps employees grow and succeed
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
7Geese - A cloud-based private social network for employees to achieve goals, receive recognition, and gather continuous feedback.