Request Tracker
osTicket
Zammad
Freshdesk
Redmine
JitBit Helpdesk
Jira
Zendesk
F5 Advanced Firewall Manager
Cisco DNA Center
Untangle NG Firewall
SolarWinds Network Configuration Manager
Palo Alto Networks Panorama
Junos Space Security Director
SRX firewalls
Palo Alto Next-Generation Firewall
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Based on our record, Request Tracker seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / about 1 month ago
At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 9 months ago
Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 11 months ago
I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 12 months ago
We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: about 1 year ago
osTicket - osTicket is a widely-used open source support ticket system.
Cisco DNA Center - Find and resolve network issues with Cisco DNA Center. Provides software-based network automation and assurance. Control and manage intent-based networks.
Zammad - The Zammad - Help Desk and Ticket System - Community Page
Untangle NG Firewall - Untangle NG Firewall filters traffic based on IP address, protocol and port, which enables administrators to designate which systems and services (HTTP, FTP, etc.) are publicly available.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
SolarWinds Network Configuration Manager - SolarWinds is a leading provider of powerful and affordable IT infrastructure management software. Make IT look easy.
