Request Tracker
osTicket
Zammad
Freshdesk
Redmine
Jira
JitBit Helpdesk
Zendesk
Enterprise Awareness Training Program
NINJIO Security Awareness
Inspired eLearning
Sans Institute Security Awareness Training
MyCompliance Cloud
Barracuda Security Awareness Training
Sophos Phish Threat
Infosec IQ
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Based on our record, Request Tracker seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / about 1 month ago
At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 9 months ago
Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 11 months ago
I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 12 months ago
We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: about 1 year ago
osTicket - osTicket is a widely-used open source support ticket system.
NINJIO Security Awareness - View IT Security Awareness through a different lens. Instead of lecturing, entertain and educate your users through storytelling.
Zammad - The Zammad - Help Desk and Ticket System - Community Page
Inspired eLearning - Inspired eLearning is a reliable and highly recommended security awareness training provider in the world.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Sans Institute Security Awareness Training - Sans Institute Security Awareness Training is a highly useful and best-in-class solution that enables organizations to provide training to their workforce for the purpose of educating them on security.
