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Request Tracker VS Drift

Compare Request Tracker VS Drift and see what are their differences

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Seamless project management and collaboration for your team. featured
Contents:
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Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system

Drift logo Drift

A messaging app that helps you grow your business.
  • Request Tracker Landing page
    Landing page //
    2023-07-30
  • Drift Landing page
    Landing page //
    2023-10-23

Request Tracker

Website
bestpractical.com
Pricing URL
-
Release Date
-
Edit details

Drift

Website
drift.com
Pricing URL
Official Drift Pricing
Release Date
2015 January
Startup details
Country
United States
State
Massachusetts
City
Boston
Founder(s)
David Cancel
Employees
250 - 499
Edit details

Request Tracker videos

+ Add

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

Drift videos

+ Add

Drift Review | Adam LZ's 240sx

More videos:

  • Review - THE BEST CAR I'VE EVER DRIFTED! 489Whp C6 Corvette Drift Review
  • Review - YouTubers Drift Crashes

Category Popularity

0-100% (relative to Request Tracker and Drift)

Request Tracker

Drift

Customer Support
6 6%
Customer Support
94% 94
Help Desk
15 15%
Help Desk
85% 85
CRM
0 0%
CRM
100% 100
Customer Service
100 100%
Customer Service
0% 0

User comments

Share your experience with using Request Tracker and Drift. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Request Tracker and Drift

Request Tracker Reviews

We have no reviews of Request Tracker yet.
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Drift Reviews

10 best Manychat alternatives in 2024 (free & paid)
Drift is a platform for conversational marketing, sales, and service. You can use it to connect with your website visitors, answer their questions and get insight into their preferences, collaborate with teammates to sell faster, and more.
Source: chatfuel.com
12 Best Free Chrome Screen Recorder with audio 2022
Drift is also a noteworthy screen recorder for Google Chrome, with which you can easily record videos, screens, and GIFs. It also allows you to record voice and mouse movements from any window.
Source: www.geekersoft.com
The 36 Best Marketing Automation Tools to Use in 2020
Drift is a conversational marketing and sales platform that helps you connect with the leads that are ready to buy. Drift is the first company to leverage the power of live chat and automated chatbots for sales purposes. Since their launch in 2014, they’ve established themselves as the best customer messaging platform to help you book more sales meetings, shorten your sales...
Source: encharge.io

Social recommendations and mentions

Based on our record, Request Tracker seems to be a lot more popular than Drift. While we know about 22 links to Request Tracker, we've tracked only 1 mention of Drift. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Request Tracker mentions (22)

  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / about 1 month ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 9 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 11 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 12 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: about 1 year ago
View more

Drift mentions (1)

  • Why is google chrome bypassing my firewall?
    I have a ZYXEL C3000Z modem/router and setup the "Website Blocking" for drift.com. When I use IE, Edge, Firefox, all have page block site from the router which is what I want. Source: almost 3 years ago

What are some alternatives?

When comparing Request Tracker and Drift, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zammad - The Zammad - Help Desk and Ticket System - Community Page

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Redmine - Flexible project management web application

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