Software Alternatives, Accelerators & Startups

Remote Utilities VS Atera

Compare Remote Utilities VS Atera and see what are their differences

Remote Utilities logo Remote Utilities

Access remote PCs and provide remote customer support with ease.

Atera logo Atera

The only IT management platform powered by Action AI™
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  • Remote Utilities Landing page
    Landing page //
    2023-09-25
  • Atera Action AI™
    Action AI™ //
    2024-06-13
  • Atera IT Automations
    IT Automations //
    2024-06-13
  • Atera Real-time Monitoring and Alerts
    Real-time Monitoring and Alerts //
    2024-06-13
  • Atera Helpdesk and Ticketing
    Helpdesk and Ticketing //
    2024-06-13

Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™ solution. Designed for unprecedented efficiency, Atera serves over 12,000 customers across 120 countries. Our first-of-kind IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, recommended solutions, and more. The result of this groundbreaking technology is a freeing of critical resources and an exponential lift in productivity.

Remote Utilities

$ Details
freemium $99.0 / One-off (Starter license includes 20 remote endpoints)
Platforms
Windows MacOS Linux iOS Android
Release Date
-

Atera

Website
atera.com
$ Details
paid Free Trial $129.0 / Monthly
Platforms
Windows Mac OSX Linux
Release Date
2001 January

Remote Utilities features and specs

  • Remote access over LAN - Directly connect to a remote PC using its IP address or DNS name.: Yes
  • Remote access over the Internet - Bypass firewalls using our built-in and free cloud service.: Yes
  • Unattended access - Deploy the Host module for 24/7 access to remote PCs.: Yes
  • Attended access - Provide ad hoc remote support over the Internet using the Agent module.: Yes
  • Self-hosted server - Route all remote connections through your own intermediary server.: Yes
  • Address books and folders - Better organize your remote connections.: Yes
  • Active Directory integration - Auto-shows tree when Viewer is installed in a domain and supports adding more domain controllers.: Yes
  • Mobile support - Access your remote computers from iOS and Android devices.: Yes
  • Control remote desktop, mouse pointer, and send keystrokes.: Yes
  • Transfer files between computers through an encrypted channel.: Yes
  • Power control - Shut down, restart, lock the remote PC, or turn on/off the remote monitor.: Yes
  • Terminal - Gain full access to the command line on the remote computer.: Yes
  • Task manager - View processes, windows, services, and users on the remote computer.: Yes
  • Remote registry - Edit as if using Windows regedit.exe utility.: Yes
  • Execute applications on the remote PC by sending a command from the local PC.: Yes

Atera features and specs

  • Help desk & requests management: Yes
  • IT Asset Management: Yes
  • Network Monitoring: Yes
  • Remote Monitoring: Yes
  • Remote Desktop Access: Yes
  • Remote Control: Yes
  • Patch Management : Yes

Remote Utilities videos

Remote Utilities licensing explained

More videos:

  • Review - Remote Utilities Overview - Remote Desktop Software

Atera videos

Enter a new era of AI-powered IT with Atera

More videos:

  • Tutorial - Here's how to streamline your IT workflow - go to: Atera.com
  • Tutorial - Trapp - Atera Customer Stories
  • Tutorial - AI Explainer

Category Popularity

0-100% (relative to Remote Utilities and Atera)
Remote Desktop
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
Remote PC Access
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Remote Utilities and Atera.

What makes your product unique?

Remote Utilities's answer

Remote Utilities stands out due to its comprehensive cross-platform support, allowing secure and versatile remote connections between Windows, macOS, and Linux, and its ability to offer both unattended and attended access, coupled with a robust set of features for management, customization, and deployment, all while maintaining stringent security protocols.

Why should a person choose your product over its competitors?

Remote Utilities's answer

A person should choose Remote Utilities over its competitors because it offers advanced, customizable, and secure remote access capabilities across multiple platforms, providing both attended and unattended access solutions, along with a self-hosted server option for enhanced data control and security, all at competitive pricing with a free option available.

How would you describe your primary audience?

Remote Utilities's answer

Our primary audience is IT professionals and helpdesk providers seeking versatile, secure, and efficient remote access solutions, along with businesses of all sizes requiring remote work capabilities and individuals needing reliable remote access to personal computers.

What's the story behind your product?

Remote Utilities's answer

Remote Utilities was developed to address the growing needs for high-quality remote access software that provides robust functionality, secure connectivity, and the flexibility to adapt to various use cases, allowing businesses, IT professionals, and individual users to manage remote computers efficiently and solve problems from any location.

Which are the primary technologies used for building your product?

Remote Utilities's answer

Remote Utilities primarily utilizes advanced networking and screen sharing technologies, coupled with secure encryption methods, to ensure robust and secure connections, enabling users to access and control remote systems seamlessly, irrespective of the operating system used.

Who are some of the biggest customers of your product?

Remote Utilities's answer

Some of our customers include: - P&G - Petrobras - Lockheed Martin - Herbalife

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Remote Utilities and Atera

Remote Utilities Reviews

Best remote desktop software of 2021: Paid and free choices for businesses
If you’re looking for an affordable remote access program without ongoing fees, Remote Utilities for Windows could be for you. It comes with a range of impressive features, including file transfer, video calls, and session recording. A free technician license allows you to access up to 10 remote computers. An enterprise-level site-wide license supports unlimited users.

Atera Reviews

  1. Great tool!

    Atera streamlines IT operations, making them more efficient and accessible. Whether you're a seasoned pro or new to IT, Atera's intuitive platform is a game-changer. Highly recommended for businesses looking to optimize their IT management.

    👍 Pros:    Improved efficiency|User friendly interface|Proactive monitoring
    👎 Cons:    Learning curve|Limited customization

HWMonitor Review & Alternatives for 2023
The Atera system is a cloud-based service that includes server time and space for processing and storage, so the MSP that signs up for this package doesn’t need to have any major infrastructure on its own site. The remote systems being monitored do need to have agent software installed, however. The MSPs managers and technicians access the Atera dashboard through any...
10 Best RMM Software | Remote Monitoring & Management Tools 2021
Verdict: With its fixed pricing for unlimited devices, and its ease of use, Atera is truly the ultimate all-in-one software IT professionals need. Try 100% free for 30-days. It’s risk-free, no credit card required, and gain access to all Atera has to offer!
12 Best RMM Software and Tools for 2021
Atera RMM is widely regarded as one of the best remote monitoring platforms for MSPs on the market. Atera can automatically scan a network for devices and add them to the platform for monitoring. The scanning is continuous so that any other devices added after the initial setup are also discovered.
8 Best RMM Software and Tools
Atera is an IT management company based in Tel Aviv, Israel. They develop Atera’s RMM software, which is an all-in-one solution, combining the traditional RMM with Professional Services Automation (PSA), remote access, billing, and reporting into a single platform. Atera is one of the most comprehensive RRM tools on the market.
Source: www.pcwdld.com
Top IT Management Software 2021
Large companies tend to have employees in a variety of locations around the world that need IT support. Atera offers remote monitoring and management options, so your IT team can keep an eye on operations wherever they are. Alerts are delivered in real-time. You’ll know about problems as they arise and can mobilize your IT team quicker to respond to them.

Social recommendations and mentions

Based on our record, Atera seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Remote Utilities mentions (0)

We have not tracked any mentions of Remote Utilities yet. Tracking of Remote Utilities recommendations started around Mar 2021.

Atera mentions (5)

  • Chat is a mess...
    Our 24x7 live chat support is the best way to troubleshoot this issue quickly. You can contact them out from our website (atera.com bottom right corner) or from within the app help widget. Source: over 1 year ago
  • Best HaloPSA alternatives?
    Check out atera.com and feel free to let me know if you have any questions! Source: over 1 year ago
  • Atera ticketing issue
    If after the setup it's still not working, can you pls try to reach out to our support via the live chat channel ? You can contact them using the help icon the right bottom corner of our website, atera.com . Source: almost 2 years ago
  • Phone Support
    Sharon from Atera here! - while we do not provide phone support we do offer live chat support with under 1 minute response time, for urgent matter it's advised to use that channel. You can reach the chat support from our website, atera.com (bottom right corner) or from within the app. If there is an issue you struggle with at the moment and you feel you're not getting the proper assistance, DM me ticket details... Source: almost 2 years ago
  • Password Reset
    Weird... As long as your email client isnt blocking the email I have absolutely no idea. Try using the live chat on the bottom right of the website. Source: over 2 years ago

What are some alternatives?

When comparing Remote Utilities and Atera, you can also consider the following products

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

LogMeIn - LogMeIn gives you fast, easy remote access to your PC or Mac from your browser, desktop and mobile...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

join.me - Instant screen sharing. Instant Aha!

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page