Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
MxToolBox - All of your MX record, DNS, blacklist and SMTP diagnostics in one integrated tool.
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
Dnsstuff - DNSstuff offers DNS tools, Network tools, Email tools, DNS reporting and IP information gathering.
Redmine - Flexible project management web application
SPF Toolbox - SPFtoolbox is a Javascript and PHP app to look up DNS records such as SPF, MX, Whois, and more
Basecamp - A simple and elegant project management system.