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Quill Engage VS Pointel DCCM

Compare Quill Engage VS Pointel DCCM and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Quill Engage logo Quill Engage

Quill Engage takes the confusion out of Google Analytics reporting. Sign up for free and start getting website reports delivered to your inbox.

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • Quill Engage Landing page
    Landing page //
    2022-08-05
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Quill Engage videos

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Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to Quill Engage and Pointel DCCM)

Quill Engage

Pointel DCCM

Google Analytics
100 100%
Google Analytics
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Communication
0 0%
Communication
100% 100

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What are some alternatives?

When comparing Quill Engage and Pointel DCCM, you can also consider the following products

Metric.live - Real-time and advanced periodic alerts for Google Analytics.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

DeskAlerts - Send alerts to any corporate device: PCs, phones, tablets, etc.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Needl Analytics - Analytics as automated insights

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

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