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Qualtrics Customer Experience VS Delighted

Compare Qualtrics Customer Experience VS Delighted and see what are their differences

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Qualtrics Customer Experience logo Qualtrics Customer Experience

Qualtrics Customer Experience software makes it easy to monitor, respond & improve every key moment along the customer journey. Request a demo today!

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers
  • Qualtrics Customer Experience Landing page
    Landing page //
    2023-04-02
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

Qualtrics Customer Experience features and specs

No features have been listed yet.

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

Qualtrics Customer Experience videos

+ Add

What is Qualtrics Customer Experience?

More videos:

  • Review - The Qualtrics Customer Experience Platform | Part of the Experience Management Platform

Delighted videos

+ Add

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Category Popularity

0-100% (relative to Qualtrics Customer Experience and Delighted)

Qualtrics Customer Experience

Delighted

Surveys
37 37%
Surveys
63% 63
Customer Feedback
26 26%
Customer Feedback
74% 74
User Feedback
40 40%
User Feedback
60% 60
Business & Commerce
100 100%
Business & Commerce
0% 0

User comments

Share your experience with using Qualtrics Customer Experience and Delighted. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Qualtrics Customer Experience and Delighted

Qualtrics Customer Experience Reviews

We have no reviews of Qualtrics Customer Experience yet.
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Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Qualtrics Customer Experience mentions (0)

We have not tracked any mentions of Qualtrics Customer Experience yet. Tracking of Qualtrics Customer Experience recommendations started around Mar 2021.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: almost 3 years ago

What are some alternatives?

When comparing Qualtrics Customer Experience and Delighted, you can also consider the following products

AskNicely - Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Medallia - Medallia enables companies to capture customer feedback, understand it in real-time, and take action to improve the customer experience (CX).

Survicate - Collect feedback on your website and find out more about your visitors.

Gainsight - Customer Success for the New Enterprise

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

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