Emotional analytics platform to detect customer experience insights / pain points / enchanting factors / churn alerts
Q°emotion helps companies to search for customer insight using advanced emotional analytics.
We turn Customer comments into emotional insights.
Q°emotion is the first customer experience solution that enables companies to detect and manage emotional insights from the customer feedbacks and reviews.
We believe that the most relevant/impactful/actionable insights are the emotional insights. We believe that the emotional insights helps to accelerate the launch of corrective actions to help have an impact of millions of customers.
We enable customer experience professionals to diffuse customer centricity within their organisation by making transparent and sensible the emotions lived daily by their final customers.
Market leaders in the tourism, retail, banking, services and FMCG industries - such as TUI, Parc Astérix, Carlson Wagonlit Travel, Chanel, McDonalds, Crédit Agricole, Sodexo, Caisse d'Epargne, Heineken, Savencia use Q°emotion platform to manage millions of reviews and comments.
Q°emotion harnesses the power of NLP, Affective Computing and AI to help detect emotional insights from the customer experience reviews and open comments and launch impactful corrective actions.
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Based on our record, Officevibe seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Hey HN! I am asking out of genuine curiosity, and perhaps doing a little market research. My team uses https://www.donut.com/ and https://officevibe.com/ but I'm pretty sure we're on the free tier for both. Do you work in a team that pays monthly for any cool Slack apps or integrations? Which ones? If you're not the one paying, do you find it useful - or annoying? Cheers! - Source: Hacker News / about 1 year ago
Officevibe, which is an employee experience platform, regularly sends out Slack notifications on behalf of their customers asking employees to complete a brief survey. Their engineering team utilizes the Automations API to create lists of users for whom the Slack survey could not be delivered and send them an email survey instead. - Source: dev.to / almost 2 years ago
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