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Pulseway VS HelpScout

Compare Pulseway VS HelpScout and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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Pulseway logo Pulseway

Pulseway changes the enterprise monitoring and management game with its mobile management solution.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Pulseway Landing page
    Landing page //
    2023-02-07
  • HelpScout Landing page
    Landing page //
    2023-07-14

Pulseway videos

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Control Your PC from ANYWHERE! - Pulseway Showcase

More videos:

  • Demo - Pulseway - Overview Demo
  • Review - IT Admin Tool | Pulseway.com - ft. Linus Tech Tips

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Pulseway and HelpScout)

Pulseway

HelpScout

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
4 4%
Help Desk
96% 96
Log Management
100 100%
Log Management
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pulseway and HelpScout

Pulseway Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
Price: Pulseway provides flexible pricing plans for MSPs and System Administrators. The system management price starts at $85 per month. If you want to use Pulseway for personal use to monitor 2 personal computers then you can sign up for free.
Source: www.softwaretestinghelp.com
Best network monitoring tools of 2020: remote monitoring and management (RMM)
Best network monitoring tools - at a glance(Image credit: WebTitan)1. WebTitanAdaptable web access policiesStrong range of analytics toolsMulti-faceted approach to handling security(Image credit: Pulseway)2. PulsewayLots of third party integrationsFlexible packagesDisaster recovery capabilities3. AteraFlexible deployment optionsEasy to useRange of features could be more...
Source: www.techradar.com
15 Best IT Monitoring Tools and Software
Pulseway is an RMM with an available free trial and with solutions available for managed service providers, on-prem IT departments, and individual use.
Source: blog.inedo.com
The top 19 APM tools in 2020
Pulseway is an APM solution that enables you to monitor the health and performance of Windows, Mac, and Linux apps all from one central interface. The platform integrates with a number of third-party services, including Zendesk, Slack, and PagerDuty, enabling you to extend the solution to get even more value from it.
Source: raygun.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pulseway mentions (0)

We have not tracked any mentions of Pulseway yet. Tracking of Pulseway recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Pulseway and HelpScout, you can also consider the following products

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Microsoft Operations Management Suite - Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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