HESK might be a bit more popular than Copper. We know about 1 link to it since March 2021 and only 1 link to Copper. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I've seen Copper CRM work quite well for contractors (assuming that your team is using or open to using Google Workspace - if you're not using Google Workspace, I'd probably ask why not? But then recommend you to use Pipedrive if you're not willing to switch to Google Workspace). Source: over 1 year ago
I cannot remember if HESK does natively or if we changed the PHP to query / populate the user details. Source: about 1 year ago
Zoho CRM - Omnichannel CRM for Businesses of all sizes
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Freshsales CRM - A full-fledged CRM for high-velocity sales teams.
osTicket - osTicket is a widely-used open source support ticket system.