Software Alternatives & Reviews

Prometheus VS SolarWinds Service Desk

Compare Prometheus VS SolarWinds Service Desk and see what are their differences

Prometheus logo Prometheus

An open-source systems monitoring and alerting toolkit.

SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!
  • Prometheus Landing page
    Landing page //
    2021-10-13
  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16

Prometheus videos

How Prometheus Monitoring works | Prometheus Architecture explained

SolarWinds Service Desk videos

SolarWinds Service Desk Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?

Category Popularity

0-100% (relative to Prometheus and SolarWinds Service Desk)
Monitoring Tools
89 89%
11% 11
Help Desk
0 0%
100% 100
Log Management
100 100%
0% 0
Service Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Prometheus and SolarWinds Service Desk

Prometheus Reviews

Top 11 Grafana Alternatives & Competitors [2024]
Under the hood, Grafana is powered by multiple tools like Loki, Tempo, Mimir & Prometheus. SigNoz is built as a single tool to serve logs, metrics, and traces in a single pane of glass. SigNoz uses a single datastore - ClickHouse to power its observability stack. This makes SigNoz much better in correlating signals and driving better insights.
Source: signoz.io
GCP Managed Service For Prometheus vs. Levitate | Last9
Levitate is up to 30X cost-efficient compared with Google Managed Prometheus. This is possible because of warehousing capabilities such as data tiering, streaming aggregations, and cardinality controls, making it a much superior choice to Google Managed Prometheus.
Source: last9.io
The Best Open Source Network Monitoring Tools in 2023
Description: Prometheus is an open source monitoring solution focused on data collection and analysis. It allows users to set up network monitoring capabilities using the native toolset. The tool is able to collect information on devices using SNMP pings and examine network bandwidth usage from the device perspective, among other functinos. The PromQL system analyzes data...
10 Best Linux Monitoring Tools and Software to Improve Server Performance [2022 Comparison]
Prometheus and Grafana are used together as an open-source monitoring and alerting solution with support for Linux servers. Prometheus mainly collects the Linux hardware and OS metrics exposed by *nix kernel and then stores as time-series data, using a pull model over HTTP. You can find metrics information in a multi-dimensional data model of the timestamped metrics (i.e.,...
Source: sematext.com
10 Best Open Source Monitoring Software for IT Infrastructure
This list won’t be complete without including two fantastic open-source solutions – Prometheus and Grafana. Its DIY solution where you use Prometheus to scrape the metrics from server, OS, applications and use Grafana to visualize them.
Source: geekflare.com

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.

Social recommendations and mentions

Based on our record, Prometheus seems to be more popular. It has been mentiond 225 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Prometheus mentions (225)

  • Release Radar · April 2024 Edition: Major updates from the open source community
    It's like Prometheus, but for logs. Okay it's not really to do with the Norse or Greek gods, instead Loki is a horizontally-scalable, highly-available, multi-tenant log aggregation system inspired by the open source project Prometheus. Built by Grafana Labs, Loki is designed for ease of use. Instead of indexing the contents of the logs, Loki provides a set of labels for each log stream. The latest update includes... - Source: dev.to / 2 days ago
  • Tools for frontend monitoring with Prometheus
    Developers widely use Prometheus as a system for operational monitoring and alerting for their projects. Here is a list of tools for monitoring frontend services with Prometheus. - Source: dev.to / 25 days ago
  • On Implementation of Distributed Protocols
    Distributed system administrators need mechanisms and tools for monitoring individual nodes in order to analyze the system and promptly detect anomalies. Developers also need effective mechanisms for analyzing, diagnosing issues, and identifying bugs in protocol implementations. Logging, tracing, and collecting metrics are common observability techniques to allow monitoring and obtaining diagnostic information... - Source: dev.to / 29 days ago
  • Golang: out-of-box backpressure handling with gRPC, proven by a Grafana dashboard
    Setting up monitoring for a system, especially one involving GRPC communication, provides crucial visibility into its operations. In this guide, we walked through the steps to instrument both a GRPC server and client with Prometheus metrics, exposed those metrics via an HTTP endpoint, and visualized them using Grafana. The Docker-Compose setup simplified the deployment of both Prometheus and Grafana, ensuring a... - Source: dev.to / about 1 month ago
  • Monitoring, Observability, and Telemetry Explained
    Alerting and Notification: Select a tool with flexible alerting mechanisms to proactively detect anomalies or deviations from defined thresholds. Consider asking questions like "Does this tool offer customizable alerting options and support notification channels that suit our team's communication preferences?" A tool like Prometheus provides robust alerting capabilities. - Source: dev.to / about 1 month ago
View more

SolarWinds Service Desk mentions (0)

We have not tracked any mentions of SolarWinds Service Desk yet. Tracking of SolarWinds Service Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing Prometheus and SolarWinds Service Desk, you can also consider the following products

Grafana - Data visualization & Monitoring with support for Graphite, InfluxDB, Prometheus, Elasticsearch and many more databases

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Zabbix - Track, record, alert and visualize performance and availability of IT resources

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.