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Prometheus VS ManageEngine ServiceDesk Plus

Compare Prometheus VS ManageEngine ServiceDesk Plus and see what are their differences

SysAid
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Prometheus logo Prometheus

An open-source systems monitoring and alerting toolkit.

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • Prometheus Landing page
    Landing page //
    2021-10-13
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

Prometheus features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Prometheus videos

+ Add

How Prometheus Monitoring works | Prometheus Architecture explained

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to Prometheus and ManageEngine ServiceDesk Plus)

Prometheus

ManageEngine ServiceDesk Plus

Monitoring Tools
92 92%
Monitoring Tools
8% 8
Help Desk
0 0%
Help Desk
100% 100
Log Management
100 100%
Log Management
0% 0
Performance Monitoring
100 100%
Performance Monitoring
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Prometheus and ManageEngine ServiceDesk Plus

Prometheus Reviews

Top 11 Grafana Alternatives & Competitors [2024]
Under the hood, Grafana is powered by multiple tools like Loki, Tempo, Mimir & Prometheus. SigNoz is built as a single tool to serve logs, metrics, and traces in a single pane of glass. SigNoz uses a single datastore - ClickHouse to power its observability stack. This makes SigNoz much better in correlating signals and driving better insights.
Source: signoz.io
GCP Managed Service For Prometheus vs. Levitate | Last9
Levitate is up to 30X cost-efficient compared with Google Managed Prometheus. This is possible because of warehousing capabilities such as data tiering, streaming aggregations, and cardinality controls, making it a much superior choice to Google Managed Prometheus.
Source: last9.io
The Best Open Source Network Monitoring Tools in 2023
Description: Prometheus is an open source monitoring solution focused on data collection and analysis. It allows users to set up network monitoring capabilities using the native toolset. The tool is able to collect information on devices using SNMP pings and examine network bandwidth usage from the device perspective, among other functinos. The PromQL system analyzes data...
Source: solutionsreview.com
10 Best Linux Monitoring Tools and Software to Improve Server Performance [2022 Comparison]
Prometheus and Grafana are used together as an open-source monitoring and alerting solution with support for Linux servers. Prometheus mainly collects the Linux hardware and OS metrics exposed by *nix kernel and then stores as time-series data, using a pull model over HTTP. You can find metrics information in a multi-dimensional data model of the timestamped metrics (i.e.,...
Source: sematext.com
10 Best Open Source Monitoring Software for IT Infrastructure
This list won’t be complete without including two fantastic open-source solutions – Prometheus and Grafana. Its DIY solution where you use Prometheus to scrape the metrics from server, OS, applications and use Grafana to visualize them.
Source: geekflare.com

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Social recommendations and mentions

Based on our record, Prometheus seems to be more popular. It has been mentiond 229 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Prometheus mentions (229)

  • 26 Top Kubernetes Tools
    Prometheus is the best-known time-series database engine. It has many use cases, but in the context of Kubernetes, it's a great way to store and query metrics that provide observability for your cluster and its workloads. You can receive alerts when metrics change, such as a Node CPU usage spike or a Pod failure, and integrate with tools like Grafana to visualize your values on dashboards. - Source: dev.to / 10 days ago
  • Best Practices for Building Microservices with NestJS
    Implement health checks and monitoring to ensure the availability and performance of your microservices. Use tools like Prometheus, Grafana, or NestJS built-in health checks. - Source: dev.to / 16 days ago
  • Kubernetes for Beginners
    Kubernetes Documentation: https://kubernetes.io/docs/home/ Kubernetes Tutorials: https://kubernetes.io/docs/tutorials/ Kubernetes Community: https://kubernetes.io/community/ Prometheus: https://prometheus.io/ Grafana: https://grafana.com/ Elasticsearch: https://www.elastic.co/elasticsearch/ Kibana: https://www.elastic.co/kibana Helm: https://helm.sh/ Prometheus Helm Chart:... - Source: dev.to / about 1 month ago
  • The Impact of API Response Time on Performance: What You Need to Know
    Monitoring tools and performance profiling methods are invaluable in identifying performance bottlenecks. These tools provide real-time insights into API behavior, enabling developers to spot inefficiencies and potential issues. There's a range of monitoring tools, including platforms like New Relic, Datadog, and Prometheus that offer extensive performance metrics like response times, error rates, and resource... - Source: dev.to / about 1 month ago
  • Release Radar · April 2024 Edition: Major updates from the open source community
    It's like Prometheus, but for logs. Okay it's not really to do with the Norse or Greek gods, instead Loki is a horizontally-scalable, highly-available, multi-tenant log aggregation system inspired by the open source project Prometheus. Built by Grafana Labs, Loki is designed for ease of use. Instead of indexing the contents of the logs, Loki provides a set of labels for each log stream. The latest update includes... - Source: dev.to / about 2 months ago
View more

ManageEngine ServiceDesk Plus mentions (0)

We have not tracked any mentions of ManageEngine ServiceDesk Plus yet. Tracking of ManageEngine ServiceDesk Plus recommendations started around Mar 2021.

What are some alternatives?

When comparing Prometheus and ManageEngine ServiceDesk Plus, you can also consider the following products

Grafana - Data visualization & Monitoring with support for Graphite, InfluxDB, Prometheus, Elasticsearch and many more databases

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Zabbix - Track, record, alert and visualize performance and availability of IT resources

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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