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ProcessMaker VS ManageEngine ServiceDesk Plus

Compare ProcessMaker VS ManageEngine ServiceDesk Plus and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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ProcessMaker logo ProcessMaker

ProcessMaker is an easy to use BPM and workflow software solution. It is used to design, automate, and deploy business processes of any kind.

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • ProcessMaker Landing page
    Landing page //
    2023-07-18
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

ProcessMaker features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

ProcessMaker videos

+ Add

ProcessMaker - 3 Minute Tour

More videos:

  • Review - Think Beyond Your Workflow with JotForm + ProcessMaker

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to ProcessMaker and ManageEngine ServiceDesk Plus)

ProcessMaker

ManageEngine ServiceDesk Plus

BPM
100 100%
BPM
0% 0
Help Desk
0 0%
Help Desk
100% 100
Project Management
100 100%
Project Management
0% 0
Service Desk
0 0%
Service Desk
100% 100

User comments

Share your experience with using ProcessMaker and ManageEngine ServiceDesk Plus. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ProcessMaker and ManageEngine ServiceDesk Plus

ProcessMaker Reviews

7 Best Business Process Management Tools (2023)
ProcessMaker is a flexible and intuitive software suite that allows you to create, manage, and deploy complex workflows using visual design, and an integrated UI for management, simulation, and testing.
Source: theecmconsultant.com
Top 7 Workflow Software (2020 Reviews)
ProcessMaker is an open-source workflow automation software that’s best suited for large companies. Its low-code business process management platform lets users design and automate workflows quickly.
Source: clickup.com
10 Best Open Source BPM Tools
ProcessMaker is a software that allows you to model your business processes. You access a graphical interface on which you can drag the different constituent elements of your workflows.
Source: wisdomplexus.com
20 Free Open Source BPM Software for Businesses in 2021
ProcessMaker Workflow BPM is one of the top open-source BPM software solutions that helps in creating a navigable framework of business processes. It is cloud-based and can be accessed from all popular devices and browsers. The best think is that it can be used by businesses of all the sizes and requirements
Source: www.techjockey.com
Top 15 Workflow Management Software Solutions
ProcessMaker is an easy to use and cost effective open source business process management (BPM) and workflow software tool. It is lightweight, very efficient, and has a low overhead. Numerous business analysts and subject matter experts use ProcessMaker as their workflow software solution because it enables them to communicate with their technical teams effectively and...
Source: financesonline.com

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

What are some alternatives?

When comparing ProcessMaker and ManageEngine ServiceDesk Plus, you can also consider the following products

Kissflow - Kissflow is a workflow tool & business process workflow management software to automate your workflow process. Rated #1 cloud workflow software in Google Apps Marketplace.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ProntoForms - ProntoForms is a mobile business solutions application, converting paper forms onto any tablet or mobile device.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Nintex - Cloud-based digital workflow management automation platform

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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