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Polycom SoundPoint IP VS NICE inContact

Compare Polycom SoundPoint IP VS NICE inContact and see what are their differences

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The platform for exceptional customer service at scale. featured
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  2. » Videos
  3. » Reviews
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Polycom SoundPoint IP logo Polycom SoundPoint IP

Polycom SoundPoint IP Series is an enterprise-grade family of IP desktop phones designed to make voice communications effective & productive

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Polycom SoundPoint IP Landing page
    Landing page //
    2023-10-14
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Polycom SoundPoint IP videos

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NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Polycom SoundPoint IP and NICE inContact)

Polycom SoundPoint IP

NICE inContact

VoIP
100 100%
VoIP
0% 0
Communication
3 3%
Communication
97% 97
Cloud Contact Center
100 100%
Cloud Contact Center
0% 0
Enterprise Communication
3 3%
Enterprise Communication
97% 97

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Polycom SoundPoint IP and NICE inContact

Polycom SoundPoint IP Reviews

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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Polycom SoundPoint IP and NICE inContact, you can also consider the following products

Google Voice - Google Voice gives you one number for all your phones, voicemail organized in an email format, free...

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

TDS Business VoIP - TDS Business offers confidence in every connection through our business VoIP phone service options.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

XO Hosted PBX - Hosted PBX is a scalable UC solution that uses cloud technology to integrate HD voice & data services, mobility, along with advanced calling

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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