Pointel ID and Access Manager VS RingCentral

Managing the contact center agents' profile data across multiple platforms is a big challenge. The manual works of agent provisioning, daily change exercises, license recovery, decommissioning, skill level synchronization on usage are time-consuming, tedious, and expensive for businesses.

Managing ID and access within a contact center are more complicated by profile data and prerequisites that vary from application to application. Automating the onboarding and off-boarding processes in contact centers helps overcome these challenges and improves agent's productivity.

Pointel ActiveSync (ID and Access Manager) is a web-based automated provisioning solution that automates, moves, changes, adds, and deletes for contact center solutions.

The ActiveSync facilitates automatic provisioning across multiple systems, including Amazon Connect, Genesys Cloud, Oracle Service Cloud, and Salesforce. The Pre-built integration between ticketing systems like HPSM, Service Now, and Remedy reduces provisioning SLAs effectively. Furthermore, it also reduces the total ownership cost and considerable savings on support. Pointel ID and Access Manager provide contact center managers to handle agent licenses, skill configurations, and agent accounts for uninterrupted customer service."

We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there.

Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's what we call collaborative communications, and it’s at the heart of everything we do.

With our flexible, cost-effective cloud communications and collaboration solutions, we’ve created the ideal workplace, where business can be done more efficiently and effectively. From an all-in-one cloud phone system with team messaging and video conferencing to a complete contact center and more, we build solutions for every business, no matter how big or small.