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Pointel ID and Access Manager VS Optimal IdM

Compare Pointel ID and Access Manager VS Optimal IdM and see what are their differences

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Pointel ID and Access Manager logo Pointel ID and Access Manager

Improve your Contact Center Agents productivity with Pointel Automated Provisioning Solution which enables you to manage and automate agents profile and requirement that vary from application to application.

Optimal IdM logo Optimal IdM

Optimal IdM provides identity management solutions.
Not present

Managing the contact center agents' profile data across multiple platforms is a big challenge. The manual works of agent provisioning, daily change exercises, license recovery, decommissioning, skill level synchronization on usage are time-consuming, tedious, and expensive for businesses.

Managing ID and access within a contact center are more complicated by profile data and prerequisites that vary from application to application. Automating the onboarding and off-boarding processes in contact centers helps overcome these challenges and improves agent's productivity.

Pointel ActiveSync (ID and Access Manager) is a web-based automated provisioning solution that automates, moves, changes, adds, and deletes for contact center solutions.

The ActiveSync facilitates automatic provisioning across multiple systems, including Amazon Connect, Genesys Cloud, Oracle Service Cloud, and Salesforce. The Pre-built integration between ticketing systems like HPSM, Service Now, and Remedy reduces provisioning SLAs effectively. Furthermore, it also reduces the total ownership cost and considerable savings on support. Pointel ID and Access Manager provide contact center managers to handle agent licenses, skill configurations, and agent accounts for uninterrupted customer service."

  • Optimal IdM Landing page
    Landing page //
    2023-07-21

Pointel ID and Access Manager features and specs

  • Audit Management
  • Real-time Monitoring
  • Alerts & Notifications
  • Ad hoc reporting
  • Export to PDF

Optimal IdM features and specs

  • Comprehensive Identity Management
    Optimal IdM provides a full suite of identity management solutions, including single sign-on (SSO), multi-factor authentication (MFA), and user provisioning, which helps organizations centralize and streamline their identity and access management processes.
  • Customizable Solutions
    Optimal IdM offers highly customizable solutions that can be tailored to meet the specific needs of a business, allowing for a more flexible and adaptable identity management strategy.
  • Cloud and On-Premises Options
    The platform supports both cloud-based and on-premises deployments, providing organizations with the flexibility to choose the implementation that best fits their infrastructure and security requirements.
  • Enhanced Security Features
    Optimal IdM includes robust security features such as real-time monitoring, audit trails, and advanced threat detection, ensuring the protection of sensitive organizational data.
  • Scalability
    The platform is designed to scale with the growth of an organization, accommodating an increasing number of users and applications without compromising performance.
  • User-Friendly Interface
    The solution offers an intuitive and user-friendly interface, making it easier for administrators to manage identities and for end-users to interact with the system.
  • Third-Party Integrations
    Optimal IdM supports integration with a wide range of third-party applications and services, ensuring seamless interoperability with existing IT infrastructure.

Possible disadvantages of Optimal IdM

  • Complexity of Initial Setup
    The initial setup and configuration of Optimal IdM can be complex and time-consuming, requiring a certain level of technical expertise and planning.
  • Cost
    Optimal IdM can be relatively expensive, especially for smaller organizations or startups with limited budgets, potentially making it less accessible to some businesses.
  • Learning Curve
    Due to the breadth of features and customization options, there can be a steep learning curve for administrators and users new to the platform.
  • Dependency on Vendor Support
    Organizations might be heavily reliant on vendor support for troubleshooting and advanced configuration, which could lead to delays and additional costs.
  • Potential Overhead
    For smaller organizations or those with less complex identity management needs, the extensive features of Optimal IdM might be more than required, leading to unnecessary overhead.

Analysis of Optimal IdM

Overall verdict

  • Optimal IdM is a solid solution for organizations seeking robust identity and access management tools. Its ability to cater to different industries with customizable solutions stands out as a strong point.

Why this product is good

  • Optimal IdM is considered a good choice for identity management because it offers a comprehensive suite of solutions tailored to meet enterprise-level security needs. Their services include identity and access management (IAM), single sign-on (SSO), and multi-factor authentication (MFA). Optimal IdM is known for its flexibility, scalability, and ability to integrate with existing systems, making it suitable for various business environments. Customer support and technical assistance are also noted to be responsive and helpful.

Recommended for

    Optimal IdM is recommended for medium to large enterprises, especially those with complex IT environments or specific compliance requirements. Industries such as finance, healthcare, and government agencies may particularly benefit from its reliable and secure IAM solutions. Additionally, businesses looking for scalable and flexible identity solutions should consider Optimal IdM.

Pointel ID and Access Manager videos

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Optimal IdM videos

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The #1 InfoSec Problem to Avoid in 2021 – Jeff Bohren @ Optimal IdM | #InsightJam Panel Highlights

More videos:

  • Review - Optimal IdM's Virtual Identity Server - Cloud Bridge

Category Popularity

0-100% (relative to Pointel ID and Access Manager and Optimal IdM)

Pointel ID and Access Manager

Optimal IdM

Identity And Access Management
4 4%
Identity And Access Management
96% 96
User Provisioning
100 100%
User Provisioning
0% 0
Identity Provider
0 0%
Identity Provider
100% 100
Identity Management
100 100%
Identity Management
0% 0

User comments

Share your experience with using Pointel ID and Access Manager and Optimal IdM. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Optimal IdM seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel ID and Access Manager mentions (0)

We have not tracked any mentions of Pointel ID and Access Manager yet. Tracking of Pointel ID and Access Manager recommendations started around Aug 2021.

Optimal IdM mentions (1)

  • Should I be concerned about this? It looks like a data collecting website, where you can link all your passwords in one place or something.
    Theoptimalcloud.com seems to redirect to https://optimalidm.com which appears legitimate. Source: almost 3 years ago

What are some alternatives?

When comparing Pointel ID and Access Manager and Optimal IdM, you can also consider the following products

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Okta - Enterprise-grade identity management for all your apps, users & devices

Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

Salesforce - CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.

OneLogin - On-demand SSO, directory integration, user provisioning and more

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