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Pointel ID and Access Manager VS LoginRadius Authentication

Compare Pointel ID and Access Manager VS LoginRadius Authentication and see what are their differences

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Pointel ID and Access Manager logo Pointel ID and Access Manager

Improve your Contact Center Agents productivity with Pointel Automated Provisioning Solution which enables you to manage and automate agents profile and requirement that vary from application to application.

LoginRadius Authentication logo LoginRadius Authentication

Secure and robust authentication, SSO with user management
Not present

Managing the contact center agents' profile data across multiple platforms is a big challenge. The manual works of agent provisioning, daily change exercises, license recovery, decommissioning, skill level synchronization on usage are time-consuming, tedious, and expensive for businesses.

Managing ID and access within a contact center are more complicated by profile data and prerequisites that vary from application to application. Automating the onboarding and off-boarding processes in contact centers helps overcome these challenges and improves agent's productivity.

Pointel ActiveSync (ID and Access Manager) is a web-based automated provisioning solution that automates, moves, changes, adds, and deletes for contact center solutions.

The ActiveSync facilitates automatic provisioning across multiple systems, including Amazon Connect, Genesys Cloud, Oracle Service Cloud, and Salesforce. The Pre-built integration between ticketing systems like HPSM, Service Now, and Remedy reduces provisioning SLAs effectively. Furthermore, it also reduces the total ownership cost and considerable savings on support. Pointel ID and Access Manager provide contact center managers to handle agent licenses, skill configurations, and agent accounts for uninterrupted customer service."

  • LoginRadius Authentication Landing page
    Landing page //
    2023-05-20

Pointel ID and Access Manager features and specs

  • Audit Management
  • Real-time Monitoring
  • Alerts & Notifications
  • Ad hoc reporting
  • Export to PDF

LoginRadius Authentication features and specs

  • Comprehensive Integration
    LoginRadius offers a wide range of integration options for various platforms, making it easier to implement authentication across different systems and applications.
  • Scalability
    The service is designed to be scalable, accommodating businesses of all sizes and evolving with their growth and needs.
  • Advanced Security Features
    LoginRadius provides robust security features such as multi-factor authentication and encryption to protect user data and reduce vulnerabilities.
  • Customizable User Experience
    The platform allows for significant customization of the authentication process, catering to individual brand needs and user interfaces.
  • Comprehensive Support and Documentation
    LoginRadius provides extensive documentation and support, including tutorials and customer service, to help businesses smoothly integrate and maintain their authentication systems.

Possible disadvantages of LoginRadius Authentication

  • Complexity in Implementation
    While it offers many features, the initial setup and configuration can be complex and may require a steep learning curve for those unfamiliar with such systems.
  • Pricing
    For smaller businesses or startups, the pricing model might be seen as on the higher side compared to similar services with more limited needs and budgets.
  • Feature Overload
    The extensive feature set, while beneficial for some, might be overwhelming for businesses that require only basic authentication services.
  • Dependency on Third-Party Service
    Relying on a third-party provider means dependency issues if the service faces a downtime or other operational issues, which could impact end-user access.
  • Customization Limitations
    Despite its customizable options, some users might find the flexibility not as extensive in certain niche cases or particular integrations.

Category Popularity

0-100% (relative to Pointel ID and Access Manager and LoginRadius Authentication)

Pointel ID and Access Manager

LoginRadius Authentication

Identity And Access Management
16 16%
Identity And Access Management
84% 84
User Provisioning
100 100%
User Provisioning
0% 0
APIs
0 0%
APIs
100% 100
Identity Management
100 100%
Identity Management
0% 0

User comments

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What are some alternatives?

When comparing Pointel ID and Access Manager and LoginRadius Authentication, you can also consider the following products

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

TypingDNA Authenticator - 2FA codes in your browser, secured by the way you type

Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

PropelAuth - PropelAuth hosts and manages your authentication.

Salesforce - CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.

Authorizer - Authorizer is an open-source authentication and authorization solution for your applications.

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