Pointel ID and Access Manager
Genesys PureConnect
Amazon Connect
Genesys
Salesforce
Aircall
Five9
AWS Identity and Access Management
Grafana
Prometheus
Datadog
Zabbix
Splunk
NewRelic
Dynatrace
Kibana
Managing the contact center agents' profile data across multiple platforms is a big challenge. The manual works of agent provisioning, daily change exercises, license recovery, decommissioning, skill level synchronization on usage are time-consuming, tedious, and expensive for businesses.
Managing ID and access within a contact center are more complicated by profile data and prerequisites that vary from application to application. Automating the onboarding and off-boarding processes in contact centers helps overcome these challenges and improves agent's productivity.
Pointel ActiveSync (ID and Access Manager) is a web-based automated provisioning solution that automates, moves, changes, adds, and deletes for contact center solutions.
The ActiveSync facilitates automatic provisioning across multiple systems, including Amazon Connect, Genesys Cloud, Oracle Service Cloud, and Salesforce. The Pre-built integration between ticketing systems like HPSM, Service Now, and Remedy reduces provisioning SLAs effectively. Furthermore, it also reduces the total ownership cost and considerable savings on support. Pointel ID and Access Manager provide contact center managers to handle agent licenses, skill configurations, and agent accounts for uninterrupted customer service."
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Based on our record, Grafana seems to be more popular. It has been mentiond 197 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Monitoring application logs is a crucial aspect of the software development and deployment lifecycle. In this post, we'll delve into the process of observing logs generated by Docker container applications operating within HashiCorp Nomad. With the aid of Grafana, Vector, and Loki, we'll explore effective strategies for log analysis and visualization, enhancing visibility and troubleshooting capabilities within... - Source: dev.to / about 2 months ago
To help us visualize these scenarios, we'll build a Grafana Dashboard so we can follow along. - Source: dev.to / about 1 month ago
Visualization and Analysis: Choose a tool with intuitive and customizable dashboards, charts, and visualizations. A question to ask is, "Are the visualization features of this tool user-friendly and adaptable to our team's specific needs?" Tools like Grafana and Kibana provide powerful visualization capabilities. - Source: dev.to / about 1 month ago
Prometheus: Open-source monitoring system. Often used together with Grafana. - Source: dev.to / 2 months ago
In example above, we use 2 additional parameters: code (HTTP response code) and page (page identifier), which provide detailed statistics. For example, you can build such graphs in Grafana:. - Source: dev.to / 3 months ago
Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
Prometheus - An open-source systems monitoring and alerting toolkit.
Amazon Connect - A self-service, cloud-based call center 📞
Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.
Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
Zabbix - Track, record, alert and visualize performance and availability of IT resources