Pointel ID and Access Manager
Genesys PureConnect
Amazon Connect
Genesys
Salesforce
Aircall
Five9
AWS Identity and Access Management
Fivetran
Hevo Data
Stitch
Talend Data Integration
Xplenty
Supermetrics
Airbyte
DataTap
Managing the contact center agents' profile data across multiple platforms is a big challenge. The manual works of agent provisioning, daily change exercises, license recovery, decommissioning, skill level synchronization on usage are time-consuming, tedious, and expensive for businesses.
Managing ID and access within a contact center are more complicated by profile data and prerequisites that vary from application to application. Automating the onboarding and off-boarding processes in contact centers helps overcome these challenges and improves agent's productivity.
Pointel ActiveSync (ID and Access Manager) is a web-based automated provisioning solution that automates, moves, changes, adds, and deletes for contact center solutions.
The ActiveSync facilitates automatic provisioning across multiple systems, including Amazon Connect, Genesys Cloud, Oracle Service Cloud, and Salesforce. The Pre-built integration between ticketing systems like HPSM, Service Now, and Remedy reduces provisioning SLAs effectively. Furthermore, it also reduces the total ownership cost and considerable savings on support. Pointel ID and Access Manager provide contact center managers to handle agent licenses, skill configurations, and agent accounts for uninterrupted customer service."
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Based on our record, Fivetran seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Even looking past these limitations, internal scripts invariably require development and maintenance time, and as any developer knows, can break at the worst of times :) Method #2: Use Zapier? (https://zapier.com) Want to use Zapier to do this? You can’t. Not only because it doesn’t track deletes, updates to existing records, and only does one way syncs. But because Snowflake isn’t supported. Method #3:... - Source: Hacker News / about 1 year ago
Disclaimer: I work for Fivetran, a data integration company. Source: over 1 year ago
Disclaimer: I'm a product evangelist for a data integration company called Fivetran, so I'm shamelessly shilling here. Source: almost 2 years ago
I really like the theme they’re using on https://fivetran.com. Source: almost 2 years ago
From experience then, believe me when I say you don't want to build these. Thankfully, ETL products like Fivetran and Stitch run and maintain these extraction processes for you. - Source: dev.to / about 2 years ago
Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
Hevo Data - Hevo Data is a no-code, bi-directional data pipeline platform specially built for modern ETL, ELT, and Reverse ETL Needs. Get near real-time data pipelines for reporting and analytics up and running in just a few minutes. Try Hevo for Free today!
Amazon Connect - A self-service, cloud-based call center 📞
Stitch - Consolidate your customer and product data in minutes
Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
Talend Data Integration - Talend offers open source middleware solutions that address big data integration, data management and application integration needs for businesses of all sizes.