Pointel ID and Access Manager
Genesys PureConnect
Amazon Connect
Genesys
Salesforce
Aircall
Five9
3CX
AWS Identity and Access Management
Okta
OneLogin
Auth0
Atlassian Crowd
Google Cloud IAM
Ping Identity
Amazon Cognito
Managing the contact center agents' profile data across multiple platforms is a big challenge. The manual works of agent provisioning, daily change exercises, license recovery, decommissioning, skill level synchronization on usage are time-consuming, tedious, and expensive for businesses.
Managing ID and access within a contact center are more complicated by profile data and prerequisites that vary from application to application. Automating the onboarding and off-boarding processes in contact centers helps overcome these challenges and improves agent's productivity.
Pointel ActiveSync (ID and Access Manager) is a web-based automated provisioning solution that automates, moves, changes, adds, and deletes for contact center solutions.
The ActiveSync facilitates automatic provisioning across multiple systems, including Amazon Connect, Genesys Cloud, Oracle Service Cloud, and Salesforce. The Pre-built integration between ticketing systems like HPSM, Service Now, and Remedy reduces provisioning SLAs effectively. Furthermore, it also reduces the total ownership cost and considerable savings on support. Pointel ID and Access Manager provide contact center managers to handle agent licenses, skill configurations, and agent accounts for uninterrupted customer service."
Pointel ID and Access Manager AWS Identity and Access ManagementNo features have been listed yet.
No Pointel ID and Access Manager videos yet. You could help us improve this page by suggesting one.
Based on our record, AWS Identity and Access Management seems to be more popular. It has been mentiond 52 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Each group will have an IAM role assigned. The roles will allow read/write and read access to the members of the FullAccess and ReadOnlyAccess groups, respectively. - Source: dev.to / 6 months ago
It's great, but where will IAM get the sub's value from? The ${cognito-identity.amazonaws.com:sub} policy variable refers to it, so there must be something somewhere that contains a sub property. - Source: dev.to / 8 months ago
Say we have an application where we place users in multiple groups based on their permission sets. I'm not talking about IAM but application users, who sign up, log in and use our application. Those users can be administrators, read-only users, or can belong to other permission categories. I already discussed a way we can use Cognito user pool groups in access control to specific endpoints. - Source: dev.to / 8 months ago
The tool is part of IAM. First, we must create an analyzer, which can be account- or organization-based. The account or the organization will become the zone of trust. In this example, the zone of trust will be an account. - Source: dev.to / 9 months ago
I don't want to dive deeply into IAM. As a new Serverless developer, I don't think that's required for you to be effective. A link to the AWS IAM documentation does seem appropriate. Now what I do feel is appropriate for you to know are the following things:. - Source: dev.to / 9 months ago
Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
Okta - Enterprise-grade identity management for all your apps, users & devices
Amazon Connect - A self-service, cloud-based call center 📞
OneLogin - On-demand SSO, directory integration, user provisioning and more
Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.
Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.
